D
Don Winton
Management Review
I have an area I would appreciate comment on. An individual I was advising recently asked this question: “Does ‘Management Review’ mean that we have to hold management review meetings? We are a small company and everyone knows the status and what is going on.” My response (summarized below) was this:
ISO 9001 4.1.3 states “The supplier’s management with executive responsibility shall review the quality system at defined intervals sufficient to ensure its continuing suitability and effectiveness is satisfying the requirements of this American National Standard and the supplier’s stated quality policy and objectives (see 4.1.1). Records of such reviews shall be maintained (see 4.16).”
ISO 8402 3.9 defines management review as “formal evaluation by top management of the status and adequacy of the quality system (3.6) in relation to quality policy (3.1) and objectives.”
The majority of companies comply by holding annual or semi-annual Management Review meetings where face to face discussions are entered into. It does not, however, state that “meetings” shall be held. My response also indicated that meetings are usually the preferred method because things may arise that may not be considered on an individual basis. However, they are not essential. I offered the following example:
Section 4.1.2.3(b) states “The supplier’s management with executive responsibility shall appoint a member of the supplier’s own management who, irrespective of other responsibilities, shall have defined authority for…reporting on the performance of the quality system to the supplier’s management for review and as a basis for improvement of the quality system.” Since this report must be prepared anyway, use it as a management review tool. Prepare the report outlining and describing performance and include the items detailed in 4.1.3. Include items such as internal audit results, noncompliances found, status of corrective actions, etc. After the report is complete, circulate it with a cover sheet that explains the content and purpose of the report. Include on the cover an area where comments can be recorded. Require that the receivers’ sign and date the cover indicating they have read the report, circulate to all recipients and have the original returned to you. Copy the recipients afterward and keep the original as your objective evidence.
Was I completely off base? Comments would be appreciated.
Don
I have an area I would appreciate comment on. An individual I was advising recently asked this question: “Does ‘Management Review’ mean that we have to hold management review meetings? We are a small company and everyone knows the status and what is going on.” My response (summarized below) was this:
ISO 9001 4.1.3 states “The supplier’s management with executive responsibility shall review the quality system at defined intervals sufficient to ensure its continuing suitability and effectiveness is satisfying the requirements of this American National Standard and the supplier’s stated quality policy and objectives (see 4.1.1). Records of such reviews shall be maintained (see 4.16).”
ISO 8402 3.9 defines management review as “formal evaluation by top management of the status and adequacy of the quality system (3.6) in relation to quality policy (3.1) and objectives.”
The majority of companies comply by holding annual or semi-annual Management Review meetings where face to face discussions are entered into. It does not, however, state that “meetings” shall be held. My response also indicated that meetings are usually the preferred method because things may arise that may not be considered on an individual basis. However, they are not essential. I offered the following example:
Section 4.1.2.3(b) states “The supplier’s management with executive responsibility shall appoint a member of the supplier’s own management who, irrespective of other responsibilities, shall have defined authority for…reporting on the performance of the quality system to the supplier’s management for review and as a basis for improvement of the quality system.” Since this report must be prepared anyway, use it as a management review tool. Prepare the report outlining and describing performance and include the items detailed in 4.1.3. Include items such as internal audit results, noncompliances found, status of corrective actions, etc. After the report is complete, circulate it with a cover sheet that explains the content and purpose of the report. Include on the cover an area where comments can be recorded. Require that the receivers’ sign and date the cover indicating they have read the report, circulate to all recipients and have the original returned to you. Copy the recipients afterward and keep the original as your objective evidence.
Was I completely off base? Comments would be appreciated.
Don