J
JkelleyCDS
My third and final post of the day stemming from my pre-assessment this week was regarding Design and Development.
The auditor indicated that I had to have proof of verification and validation. The way I explained it to him is:
1. Our verification process is by performing a first article test on prototypes proving that the outputs do meet the inputs of the design.
2. Our validation is doing production functional testing to validate that all deliverables meet customer specifications/ inputs.
He mentioned that I was lacking on the validation part. He said the validation should be how the customer uses the product and that we should gather customer feedback indicating the part conforms to their expectations.
I don't get it? The customer inputs are verified (i.e. customer requirements) which is what the customer wants (by prototype testing). The validation is that the inputs are met by functional test for all deliverable goods (part meets customer required specs).
Why is the feedback needed for validation? I understand that customer satisfaction and customer feedback is a requirement and my company is performing that. How does that fall under Design and Development validation?
Again, I am confused... what am I not understanding?
Thanks again folks!
The auditor indicated that I had to have proof of verification and validation. The way I explained it to him is:
1. Our verification process is by performing a first article test on prototypes proving that the outputs do meet the inputs of the design.
2. Our validation is doing production functional testing to validate that all deliverables meet customer specifications/ inputs.
He mentioned that I was lacking on the validation part. He said the validation should be how the customer uses the product and that we should gather customer feedback indicating the part conforms to their expectations.
I don't get it? The customer inputs are verified (i.e. customer requirements) which is what the customer wants (by prototype testing). The validation is that the inputs are met by functional test for all deliverable goods (part meets customer required specs).
Why is the feedback needed for validation? I understand that customer satisfaction and customer feedback is a requirement and my company is performing that. How does that fall under Design and Development validation?
Again, I am confused... what am I not understanding?
Thanks again folks!