ISO 9001:2000 and 2008 Registrar Audits: What Questions are Being Asked?

Marc

Hunkered Down for the Duration
Staff member
Admin
#1
Many folks are going through the registration or 'upgrade' process. What questions are the auditors asking?

For those of you who were registered to the 1994 standard (or the 1987 standard for that matter for perspective), are the questions being asked different and if so, how?
 
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T

tschones

#2
Our external auditor really focused on section 5.4.1 quality objectives during our transtion audit.
 

Cari Spears

Super Moderator
Staff member
Super Moderator
#3
tschones said:
Our external auditor really focused on section 5.4.1 quality objectives during our transtion audit.
Same here. We spent the last year compiling data in order to find out where we are so we can set realistic goals. Our auditor spent most of the time on site looking at our metrics and interviewing at all levels of the organization to ensure that objectives are communicated and understood and that everyone knows how they are contributing towards meeting them. When he comes back for surveillance he will be looking for positive trends and reaction from management to negative trends.

During employee interviews he also spent a lot of time on process interaction, did they have the necessary inputs, what are their outputs, how does the work they are doing affect the next operation or process, etc.
 
J

Jimmy Olson

#4
tschones said:
Our external auditor really focused on section 5.4.1 quality objectives during our transtion audit.
I would agree with this also. During our intial upgrade audit this was a big focus. Customer satisfaction was also a pretty big focus. Outside of those, it wasn't really too different.
 

RoxaneB

Super Moderator
Super Moderator
#5
Nothing overly different for us...just a longer audit with Sales now at off-site locations instead of here. Auditors wished to ensure that the Management System had carried over with change in locations/personnel.

We had always been able to show Continual Improvement via multiple sources such as our Nonconformance/OFI Systems, Customer Complaint System, Annual Planning process, and Key Indicators.
 
T

tschones

#6
ISO GUY said:
Here is a list of findings that I have seen most often when doing upgrade audits from 94 to 2000.
4.2.3 b) Document control procedure does not address periodic review and re approval of documents.
Iso Guy-

Regarding 4.2.3 "to review and update as necessary and re-approve documents", I have several questions.

1) What criteria were you using or evidence were you looking for to determine that a periodic review of procedures is necessary?

2) Were you finding organizations where they weren't reapproving their documents after changing their intial or established procedures?

Tom
 

Marc

Hunkered Down for the Duration
Staff member
Admin
#7
I've seen a few specific questions in the thread so far. I'd like to see a lot more. I read ISO 9000:2000 Auditor Questions by Hoyle and Thompson and it didn't excite me.

I'd really like this thread to accumulate some actual auditor questions.

If you're bold enough, I'd love to know what registrar you have if you post actual audit questions, but that appears to be a no-no (due to fear of retribution?) for most folks.
 
S

Sirlard

#8
We were not registered to the old standard, but I have been at audits as an observer. It seems to me the new standard is being audited more as an interview, and mainly of me as the ISO Rep. The amount of time on the manufacturing floor was minimal. Even the reviewing of records seemed less than I had seen before, by the same registrar, of the old standard. In all cases the auditors were different people.
 
J

Jimmy Olson

#9
Marc said:
'd really like this thread to accumulate some actual auditor questions.
I would gladly post some actual questions, but our initial audit was a year ago and I can't remember questions I was asked yesterday.

I will dig up the report and ask around to see if I can remember some actual questions.
 
Last edited by a moderator:

RoxaneB

Super Moderator
Super Moderator
#10
To be honest, I don't recall any of the questions...just the "themes". But I wouldn't be surprised if many questions asked during an audit are industry-specific and what may apply to my company, may not apply to yours. Yes, the overal concept is the same, but when I start rambling off terms like Melt Shop, Rolling Mill, Power-Off-Time, Strong Goals, Tap-To-Tap, and Billets-Between-Cobbles, I'm sure everyone's eyes will start to glaze over! :vfunny:
 
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