ISO 9001:2000 - Document Disaster Recovery Program Requirement?

R

Raptorwild

#31
CHESHIRE STEVE said:
Well we had our visit, and received an improvement note against PA.

The improvement note was raised as follows :-

"In considering preventative action, the company has not also included or formally documented the review of potential threats and risks to the business in terms of the following :-

a. Loss of staff
b. Loss of key customers or suppliers, equipment, processes
c. Loss of premises in case of fire and so on. "

I think this is a bit harsh, I hadn't reckoned on going so deep into this.

How far do you realistically have to go ?

Alien invasion ? Nuclear attack ?
There is no nonconformance here just an "improvement note", but it seems like the auditor has been trained to audit against ISO 9004. I am confused about this :confused: , are registrars doing internal training of their auditors to ISO 9004 standard?
Just when you think you have your "i's" dotted and your "t's" crossed, someone throws in an "improvement note" that makes you go hum? :bonk:
Paula
 
Elsmar Forum Sponsor
#32
CHESHIRE STEVE said:
Our auditor has been excellent throughout most of the audit, offering good advice on improving areas, and making valid suggestions. He also has an excellent overview of our business, and when he finds a NC, it's not the end of the world. I feel that we are obliged to make efforts rectify this, but I'm certainly not going into the detail that I think he wants from us.
---X---
We are not making any plans to cover this potential risk, so do I write this into a procedure ?
I'm glad to to hear that your auditor is generally doing good work, although I clearly think he's lost contact with the ground in this case.;) .
---X---
Anyway: I don't think you need to put your decision down in a PA procedure. The PA procedure should describe your PA process, not the results thereof. That belongs in a record. Contents in that record could of course be a decision to update an existing procedure or write a new one...

Just like Paula, I'm a bit concerned by the fact that many auditors seem to be asking for things not required by the standard they're auditing acc. to. Make no mistake about it, I think ISO 9004 is a great tool when you build a system, but it would help a lot if auditors audited acc. to the proper standard and nothing else...

/Claes
 

Mike S.

Happy to be Alive
Trusted Information Resource
#33
Claes Gefvenberg said:
Make no mistake about it, I think ISO 9004 is a great tool when you build a system, but it would help a lot if auditors audited acc. to the proper standard and nothing else...

/Claes
Dadgum it, Claes, there you go again, once again introducing common sense into the discussion! Is it any wonder you have problems with customers! :vfunny:
 
#34
Mike S. said:
Dadgum it, Claes, there you go again, once again introducing common sense into the discussion! Is it any wonder you have problems with customers! :vfunny:
Er... Just one of them, actually... but on the other hand, that single one is major trouble at the moment...;) We'll get things sorted out in the end, though.

And I love to complicate matters by dragging facts into the discussion :biglaugh:

/Claes
 
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