Excellent "article", it sums up a lot of techniques to fullfill iso9001:2000 4.2.3 and 4.2.4 requirements thumbs up
i would also like to share a couple of thoughts i use in training:
- Documents and records are the memory cells of a company, it is the means to communicate then recollect, analyze, and improve
- Documents and records are means but not an end, just like a pipe may carry water from the ground floor to the 2nd floor, having too much of such means may actually inhibit the flow all together
- Product Brochures and marketing letters are some of the documents a lot of organizations do not exercise careful control over, leading to misinforming the customer
A data flow diagram, or document flow diagram may prove useful to elaborate on the transfer of documents between different department
In regards of the project communication question,in the PMI BOK (Project Management Institute - Body Of Knowledge) there is the need to establish a communication plan prior to project initiation, where there shall be a formal agreement with all stakeholders on the form and channels of communication to be utilized and when, you may begin by classifying the nature of communication to be performed at first,such as submission of drawings, periodic reports, progress review meetings,....etc. so that you'd have all regular (expected) communication performed through previously identified channels, then any irregular communication may be classified based on what it affects, so that you's identify the relevant personnel for every element and in turn identify the recepients who would be interested in such information accordingly