ISO 9001:2000 Implementation Project: How to find assistance (training, consulting)?

I

IsoClaire

#1
Hello,

I am new to the forum and to the world of quality in general. I discovered your forum and spent hours reading, so interesting.
I have just been assigned the task to take our 3PL company (distribution center - 70 employees, Indianapolis, IN) to ISO 9001:2000 registration. I have read a lot about the standard but what I really need is help to get the project started. Do you have any advice on:
- Training: what type (internal vs lead auditor, other training...)? provided by who?
- Consulting: what type of services would be adequate? I am looking for assistance throughout the project to make sure we are in the right direction.

Please be as concrete as possible. Thank you so much for your help,
Claire
 
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Coury Ferguson

Moderator here to help
Staff member
Super Moderator
#2
Re: Starting ISO 9001:2000 project: how to find assistance (training, consulting)?

Hello,

I am new to the forum and to the world of quality in general. I discovered your forum and spent hours reading, so interesting.
I have just been assigned the task to take our 3PL company (distribution center - 70 employees, Indianapolis, IN) to ISO 9001:2000 registration. I have read a lot about the standard but what I really need is help to get the project started. Do you have any advice on:
- Training: what type (internal vs lead auditor, other training...)? provided by who?
- Consulting: what type of services would be adequate? I am looking for assistance throughout the project to make sure we are in the right direction.

Please be as concrete as possible. Thank you so much for your help,
Claire
Claire,

There are a lot of discussions regarding this subject, and you may want to use the search function.

OTH: There are some Consultants that frequent here and I am just going to mention a few if you are going to decide to use a Consultant:

Helmut Jilling
Stijloor
Db

These are just a few. I have not placed their names in order of preference. Send them a PM.
 
Last edited:
I

IsoClaire

#3
Re: Starting ISO 9001:2000 project: how to find assistance (training, consulting)?

Thank you for replying so quickly!

Regarding training, do I need some right away or should I simply start with the gap analysis and then proceed to writing the documentation?
 

Coury Ferguson

Moderator here to help
Staff member
Super Moderator
#4
Re: Starting ISO 9001:2000 project: how to find assistance (training, consulting)?

Thank you for replying so quickly!

Regarding training, do I need some right away or should I simply start with the gap analysis and then proceed to writing the documentation?
Training wouldn't hurt. I would look at classes like Introduction to ISO9001:200x and some internal auditor training as well.

There is one consultant I forgot to mention: Your Elsmar Cove Host Marc (sorry Marc for not suggesting you in my other post).
 
I

IsoClaire

#6
Re: Starting ISO 9001:2000 project: how to find assistance (training, consulting)?

Regarding training, I found a few internal auditor (we don't need lead auditor training, do we?) seminars but they will not take place right away. At what stage of the project is the training more valuable? At the very beginning or once we start generating the QMS so that we have our hands-on on it already?
Who are the other internal auditors to be trained: management staff? supervisors? operators? How many ( I have 6 people, including me, in mind)?
Is on-site training better?

Thank you for directing me toward the consultants.

Thank you,
 

Coury Ferguson

Moderator here to help
Staff member
Super Moderator
#7
Re: Starting ISO 9001:2000 project: how to find assistance (training, consulting)?

Regarding training, I found a few internal auditor (we don't need lead auditor training, do we?) seminars but they will not take place right away. At what stage of the project is the training more valuable? At the very beginning or once we start generating the QMS so that we have our hands-on on it already? Is on-site training better?

Thank you for directing me toward the consultants.

Thank you,
Your best results would be generated from a Quality Management System already in place. But, you do need to know and understand the ISO9001:200X requirements.

On-site can be an advantage, verses off-site only because it is more focused to the specific group of people. Check with the list of people I provided and see what pricing would be. They are the only ones that can give you that information.

The ASQ also provides some training in ISO9001:200x, look at their website at www.asq.org under "training" and see if there is something that catches your interest. The costs (Member/Non-members) and locations vary.

IsoClaire said:
Who are the other internal auditors to be trained: management staff? supervisors? operators? How many ( I have 6 people, including me, in mind)?
I would have various other people from the Organization and different processes. I would venture to say that even the President or someone at that level be an Internal Auditor, in my opinion.
 
Last edited:

Stijloor

Staff member
Super Moderator
#8
Re: Starting ISO 9001:2000 project: how to find assistance (training, consulting)?

Claire,

There are a lot of discussions regrading this subject, and you may want to use the search function.

OTH: There are some Consultants that frequent here and I am just going to mention a few if you are going to decide to use a Consultant:

Helmut Jilling
Stijloor
Db

These are just a few. I have not placed their names in order of preference. Send them a PM.
I am honored....:D to be in company of great people.

Thank you Coury.

Stijloor.
 
J

Jeff Frost

#9
Re: Starting ISO 9001:2000 project: how to find assistance (training, consulting)?

Claire

Before rushing to obtain training you should first purchase ISO 9001:2000 and ISO 9000:2005 and read them cover to cover. Don’t start at Clause 4.1 as many people do because both the “Introduction” and Page one of the ISO 9001 standard are important.

Next go to http://www.iso.org/tc176/sc2 which is the home page of the ISO technical committee that is in change of the ISO 9000 standard. This is a good starting place related to implementation of the standard and contains free guidance and implementation information. When you are ready (after reviewing the ISO 9001 and ISO 9000) select a course that addresses understanding and implementation of the standard plus auditing. Some auditing courses do not even review the ISO 9001:2000 standard requirements just how to perform audits to the requirements of ISO 19011 audit standard.
 

Stijloor

Staff member
Super Moderator
#10
Re: Starting ISO 9001:2000 project: how to find assistance (training, consulting)?

Hello,

I am new to the forum and to the world of quality in general. I discovered your forum and spent hours reading, so interesting.
I have just been assigned the task to take our 3PL company (distribution center - 70 employees, Indianapolis, IN) to ISO 9001:2000 registration. I have read a lot about the standard but what I really need is help to get the project started. Do you have any advice on:
- Training: what type (internal vs lead auditor, other training...)? provided by who?
- Consulting: what type of services would be adequate? I am looking for assistance throughout the project to make sure we are in the right direction.

Please be as concrete as possible. Thank you so much for your help,
Claire
Hello Claire,

The very first thing you should do in terms of education is a Top Management awareness session. Without a clear understanding of implementing an ISO 9001:2000 based quality management system, the project will likely be very difficult. While you may be knowledgable of the standard, you may not be the "right" person presenting this. Find a good, very experienced consultant who can "rattle management's cages" a little. A person who has worked with a variety of organizations and knows all the pitfalls of implementing change. The main purpose is a clear understanding of how to facilitate the cultural change necessary to do this successfully. The technical part (ISO 9001, ISO 19001, auditing, etc.) comes later. The Top Management Awareness sessions (that I usually present and my distinguished colleagues perhaps too) are anywhere between 6-8 hours in length.

Hope this helps.

Stijloor.
 
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