ISO 9001: 2000 Requirements of Quality Policy

Does the statement meet the requirements of 5.3?

  • Statement meets requirements of 5.3

    Votes: 0 0.0%
  • Statement does not meet requirements of 5.3

    Votes: 3 100.0%

  • Total voters

julie rhodes

We are currently brainstroming to identify a new quality policy to meet the requirements of the 2000 revision. I need feedback from forum users about the following statement-

XYZ's associates use our "Lean Sigma" culture to consistently attain customer satisfaction and improve our processes.

What do you think? Will this statement meet the requirements of 5.3?

Internally, we define "Lean Sigma" as designing for Lean Sigma,
by incorporating 6 Sigma and Lean Manufacturing tools for the improvement of processes including the effectiveness of the quality management system.

I appreciate your replies............

Julie R.

Craig H.


Do you mean does this statement alone cover all of 5.3?

If so, I would question the absence of any mention of complying with requirements(5.3 b), although that is alluded to by the phrase "customer satisfaction".

Also, does "lean sigma" include establishing and reviewing quality objectives (5.3 c)?

I suspect that you already do these things, but I would be worried that the statement on its own as a quality policy might invite some questions by your auditor. The statement along with some other explanitory sentances might make life a little easier, IMHO.



Welcome to the Cove julie! :bigwave:

When asking yourself the same question you asked us, I would suggest you ask it slightly differently.

For each point (a thru e) in 5.3, ask HOW does the policy meet the requirement. I agree with Craig on I can't see the 5.3c), but if you can show that it does....

One other thing. Remember the system must WORK for you, not just to satisfy some auditor.

Once again, welcome. Good question.



I would add that I don't see where this statement is "appropriate to the type of work performed by the organization". (Forgive me if I haven't quoted it exactly) This statement is generic in that it could be used by just about any company doing any kind of work, with no mention of how it applies to the work that your org does.

As far as 5.3 (c), I don't see a problem. I consider that as one of the policy requirements that is a "behind the scenes" addition such as "communicate to all employees" and "reviewed and revised" (again, sorry but the standard is in the back of my closet so my ad lib quotes will have to do!:) ) Just about any carefully crafted policy can provide framework for those activities.

Ok, that's all from me. I have a leaky toilet that has caused me several trips to the hardware store already and is still refusing to cooperate!:mad: And my folks are coming to visit tomorrow, argghhh! Just popped in here for some stress relief...

Randy Stewart


I think it meets all of 5.3. Would I use for my company - no.

A) You determine if it is appropriate. Lean manufacturing and Sick Sigma may be - I'm an auditor who am I to say.

B) Lean priciples and Six Sigma have their own requirements built inside. You show me that these are being met no problem.

C) See (B) - Built in objectives.

D) Can be verified by charts on the floor ect.

E) Show me the minutes.

Be careful, yes it may touch on all of 5.3 but I (as the auditor) would really look for how the "Lean Sigma" is being deployed. True application is the key here. Would I be able to see how it is rolled out throughout your organization (i.e. Purchasing).
Since each of the tool sets have defined points (1 touch placement, TPM, poka-yoke, etc.) you may need to show how the 2 are merged (good idea) in order to define your (XYZ) system. This would not be required in the statement but maybe defined later or as evidence.


Quality Policy

Hello Julie:)
I am working on the same topic right now. I started looking at our Quality Manual to find our Quality Policy and Quality objectives, and I found a word for word copy of the standard. I am wondering how we got away with this through 3 recertifications?! The second page of our manual reads this way:

As part of the Quality Manual the company’s Quality Policy, Quality Goals, and Quality Objectives are documented in the business model.

To create and maintain a company business model that provides for customer requirements, employee Needs, supplier interests and at the same time achieves profitability and growth for the company.

Determine and maintain a competitive edge in our business.
Use an ISO certified quality system to create a competitive edge.
Solve time and quality problems for customers and potential customers.

Aggressively grow the business.
Develop our organization and the leadership skills of employees.
Commit to teaching and learning.
Share information with employees.
Be faster than the competition.
Maintain an effective, certified quality system.
Commit to, expect and recognize performance.

To increase sales by 15% per year.
To improve product through put by 10 to 15% using existing resources.
Win market share with rapid design and rapid service.
To improve service order through put by 10 to 15%.

Sales by the quarter.
Delivery thru-put performance (quarterly).
Delivery accuracy by quarter.
Service turn around time (quarterly).

I guess I am asking what of this is our Quality Policy and what is the objectives? The president of the company, my boss, top management, left it up to me to decide...
If I were an auditor I would want to see a "Quality Policy" and Quality Objectives that can be measured and proven, am I on the right track?:confused:
Thanks for everyones input ahead of time!:bigwave:

julie rhodes

First, I would like to thank the forum members for all of their questions and comments. Because of these, we will be brainstorming our quality policy again. Our goal is to identify how we can address both 5.3 (b) and (c) further, in a statement that communicates our commitment to Lean Sigma and meets the 2000 requirements.
Thanks again!

To reply to Raptorwild's question-

If I were an auditor I would want to see a "Quality Policy" and Quality Objectives that can be measured and proven, am I on the right track?

Yes, I think you are on the right track. However, when I think of a quality policy, I think of a suitable "statement" that reflects the organization's aim and focus. Your objectives and measurements, I like, Good Luck!
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