ISO 9001: 2000 Requirements of Quality Policy

Does the statement meet the requirements of 5.3?

  • Statement meets requirements of 5.3

    Votes: 0 0.0%
  • Statement does not meet requirements of 5.3

    Votes: 3 100.0%

  • Total voters
    3
J

julie rhodes

#1
We are currently brainstroming to identify a new quality policy to meet the requirements of the 2000 revision. I need feedback from forum users about the following statement-

XYZ's associates use our "Lean Sigma" culture to consistently attain customer satisfaction and improve our processes.

What do you think? Will this statement meet the requirements of 5.3?

Internally, we define "Lean Sigma" as designing for Lean Sigma,
by incorporating 6 Sigma and Lean Manufacturing tools for the improvement of processes including the effectiveness of the quality management system.

I appreciate your replies............

Julie R.
 
Elsmar Forum Sponsor
C

Craig H.

#2
Julie:

Do you mean does this statement alone cover all of 5.3?

If so, I would question the absence of any mention of complying with requirements(5.3 b), although that is alluded to by the phrase "customer satisfaction".

Also, does "lean sigma" include establishing and reviewing quality objectives (5.3 c)?

I suspect that you already do these things, but I would be worried that the statement on its own as a quality policy might invite some questions by your auditor. The statement along with some other explanitory sentances might make life a little easier, IMHO.
 
#3
WELCOME!!!!

Welcome to the Cove julie! :bigwave:

When asking yourself the same question you asked us, I would suggest you ask it slightly differently.

For each point (a thru e) in 5.3, ask HOW does the policy meet the requirement. I agree with Craig on I can't see the 5.3c), but if you can show that it does....

One other thing. Remember the system must WORK for you, not just to satisfy some auditor.

Once again, welcome. Good question.
 

JodiB

Still plugging along
#4
Welcome!

I would add that I don't see where this statement is "appropriate to the type of work performed by the organization". (Forgive me if I haven't quoted it exactly) This statement is generic in that it could be used by just about any company doing any kind of work, with no mention of how it applies to the work that your org does.

As far as 5.3 (c), I don't see a problem. I consider that as one of the policy requirements that is a "behind the scenes" addition such as "communicate to all employees" and "reviewed and revised" (again, sorry but the standard is in the back of my closet so my ad lib quotes will have to do!:) ) Just about any carefully crafted policy can provide framework for those activities.

Ok, that's all from me. I have a leaky toilet that has caused me several trips to the hardware store already and is still refusing to cooperate!:mad: And my folks are coming to visit tomorrow, argghhh! Just popped in here for some stress relief...
 
R

Randy Stewart

#5
Yes

I think it meets all of 5.3. Would I use for my company - no.

A) You determine if it is appropriate. Lean manufacturing and Sick Sigma may be - I'm an auditor who am I to say.

B) Lean priciples and Six Sigma have their own requirements built inside. You show me that these are being met no problem.

C) See (B) - Built in objectives.

D) Can be verified by charts on the floor ect.

E) Show me the minutes.

Be careful, yes it may touch on all of 5.3 but I (as the auditor) would really look for how the "Lean Sigma" is being deployed. True application is the key here. Would I be able to see how it is rolled out throughout your organization (i.e. Purchasing).
Since each of the tool sets have defined points (1 touch placement, TPM, poka-yoke, etc.) you may need to show how the 2 are merged (good idea) in order to define your (XYZ) system. This would not be required in the statement but maybe defined later or as evidence.
 
R

Raptorwild

#6
Quality Policy

Hello Julie:)
I am working on the same topic right now. I started looking at our Quality Manual to find our Quality Policy and Quality objectives, and I found a word for word copy of the standard. I am wondering how we got away with this through 3 recertifications?! The second page of our manual reads this way:

THE BUSINESS MODEL FOR XYZ
As part of the Quality Manual the company’s Quality Policy, Quality Goals, and Quality Objectives are documented in the business model.

THE COMPANY GOAL
To create and maintain a company business model that provides for customer requirements, employee Needs, supplier interests and at the same time achieves profitability and growth for the company.

COMPANY POLICY
Determine and maintain a competitive edge in our business.
Use an ISO certified quality system to create a competitive edge.
Solve time and quality problems for customers and potential customers.

COMPANY VALUES
Aggressively grow the business.
Develop our organization and the leadership skills of employees.
Commit to teaching and learning.
Share information with employees.
Be faster than the competition.
Maintain an effective, certified quality system.
Commit to, expect and recognize performance.

COMPANY OBJECTIVES
To increase sales by 15% per year.
To improve product through put by 10 to 15% using existing resources.
Win market share with rapid design and rapid service.
To improve service order through put by 10 to 15%.

COMPANY MEASUREMENTS
Sales by the quarter.
Delivery thru-put performance (quarterly).
Delivery accuracy by quarter.
Service turn around time (quarterly).

I guess I am asking what of this is our Quality Policy and what is the objectives? The president of the company, my boss, top management, left it up to me to decide...
:frust:
If I were an auditor I would want to see a "Quality Policy" and Quality Objectives that can be measured and proven, am I on the right track?:confused:
Thanks for everyones input ahead of time!:bigwave:
 
J

julie rhodes

#7
First, I would like to thank the forum members for all of their questions and comments. Because of these, we will be brainstorming our quality policy again. Our goal is to identify how we can address both 5.3 (b) and (c) further, in a statement that communicates our commitment to Lean Sigma and meets the 2000 requirements.
Thanks again!

To reply to Raptorwild's question-

If I were an auditor I would want to see a "Quality Policy" and Quality Objectives that can be measured and proven, am I on the right track?

Yes, I think you are on the right track. However, when I think of a quality policy, I think of a suitable "statement" that reflects the organization's aim and focus. Your objectives and measurements, I like, Good Luck!
 
Thread starter Similar threads Forum Replies Date
R Key Process Indicators (KPIs) for ISO 9001:2000-certified Service Organization ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
P Internal Audit for ISO 9001:2000 vs. Internal Audit for OHSAS 18001:2007 Internal Auditing 4
H ISO 9001:2000 Certificate - Original approval date 18 July 1995 and valid until 2012 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 27
E ISO 9001:2000 transition to ISO 9001:2008 - Do I have to rewrite the QMS? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 22
M Advantage between ISO 9001:2000 vs ISO 9001:2008 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 9
A Quitting ISO 9001:2000 - Necessary Changes to product literature, logos, etc. ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 14
M Updating a Quality Manual from ISO 9001:2000 to ISO 9001:2008 Quality Management System (QMS) Manuals 57
B Updating from ISO 9001:2000 to ISO 9001:2008 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 6
B Advice needed for ISO 9001:2000 update to 2008 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 10
K How to update from Procedure to Process - ISO 9001:2000 to ISO 9001:2008 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 10
F How much longer can a company declare registration to ISO 9001:2000? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 21
N ISO 9001: 2000 to ISO 9001: 2008 - How to change the documents & procedures? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 4
S Transition from ISO 9001:2000 to ISO 9001:2008 and TS 16949:2002 to TS 16949:2009 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 4
V ISO 9001:2000 to ISO 9001:2008 - Identification in meeting notes. ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 17
E Validity of ISO 9001:2000 Certificates - How to handle supplier ISO 9001 certificates ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 4
K Interpretation of the differences between ISO 9001: 2000 & 2008? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 5
Q How long is ISO 9001:2000 good for (valid) ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
N ISO 9001:2000 version to ISO 9001:2008 - Necessary Document Revisions ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
Q ISO 9001:1994 Upgrading to ISO 9001:2000 or ISO 9001:2008? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 7
D Time frame for validity of ISO 9001:2000 Certifications IATF 16949 - Automotive Quality Systems Standard 3
H Effectiveness of ISO 9001:2000 Implementation in small industrial organizations? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 29
J Is Version Change needed for ammending ISO 9001:2000 to 2008 Document Control Systems, Procedures, Forms and Templates 1
L ISO 9001:2000 vs. ISO 9001:2008 differences and concerns ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 10
R ISO 9001:2000 to ISO 9001:2008 Transition - Changing documentation ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 22
C Recertification for ISO 9001:2000 - framework ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 13
D Relationship between ISO 9001:2000 and EFQM ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
D Acquisition (Merger) of an ISO certified to ISO 9001:2000 company ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 4
A Is ISO 9001 Transition (from 2000 to 2008 version) Training Required? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 24
pammesue Calibration - Clause 7.6 of ISO 9001:2000 - Is all this necessary? General Measurement Device and Calibration Topics 42
D To change or not to change? Our documents reference ISO 9001:2000 Document Control Systems, Procedures, Forms and Templates 31
A Registration to ISO 9001:2000 in 2009? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 6
S What are the consequences of having an expired ISO 9001:2000 Certificate ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 11
A A macro-process structure approach to auditing for ISO 9001:2000(8) General Auditing Discussions 19
B CNC Controls under ISO 9001:2000 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 3
Marc Summary of ISO 9001:2000 and ISO 9001:2008 Changes ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 166
A Brief discussion about ISO 9001:2000 clauses ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 6
K Advice on exclusion of 7.5.2 of the ISO 9001:2000 Standard ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 11
L ISO 9001:2000 and CMMI v1.2 Integration and Org Deployment ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 8
GStough REACH and ISO 9001:2000/13485:2003 - Never the Twain Shall Meet? RoHS, REACH, ELV, IMDS and Restricted Substances 4
S GAP Analysis for ISO 9001:2000 vs. ISO 13485:2003 ISO 13485:2016 - Medical Device Quality Management Systems 2
D ISO 9001:2000 - Implementation in an Environmental Consulting Firm ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
K Getting started with ISO 9001:2000 Templates Document Control Systems, Procedures, Forms and Templates 18
Z Synchronizing two quality management systems: ISO 9001:2000 Quality Manager and Management Related Issues 5
J ISO 9001:2000 4.2.3- Quality Records, Production Travelers Records and Data - Quality, Legal and Other Evidence 9
C ISO 9001:2000 Certificate - How to have a 3 year validity instead of 1? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 15
N When will ISO 9001:2000 Certificates turn into ISO 9001:2008? General Auditing Discussions 11
J Should product brochures be controlled per ISO 9001:2000? Document Control Systems, Procedures, Forms and Templates 2
I ISO 9001:2000 Recertification controls ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 4
J ISO 9001:2000 7.3.5 "Verification" and 7.3.6 "Validation"- Clarification ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 29
J Must you use an ISO 17025 lab in order to receive ISO 9001:2000 Certification ISO 17025 related Discussions 16

Similar threads

Top Bottom