7.2.2 begins by asking you to review the requirements that were identified as part of the previous sub-clause (7.2.1), so you'll have to provide some kind of evidence that this is being done regularly. The next sentence makes it very clear that you'll review BEFORE you accept and order or make any promises to supply, and this applies to proposals or quotes as well as to any changes or amendments later on.
The review must ensure that service requirements or product that were identified in 7.2.1 are defined in a clear way. Your review must resolve any differences you may come across when comparing to any previous similar orders. Lastly, you need to ensure that you do not make promises that you can't keep; it's easy to cut a PO, but have you actually checked that you can fill it as needed by the customer?
You need to keep a record of review. We use confirmation letters where I work (by email).
If you accept verbal orders, you are required to confirm the order back to the customer before you accept it. Most companies use a Sales Order Acknowledgement or something similar.
I hope that clarifies things a bit.
The review must ensure that service requirements or product that were identified in 7.2.1 are defined in a clear way. Your review must resolve any differences you may come across when comparing to any previous similar orders. Lastly, you need to ensure that you do not make promises that you can't keep; it's easy to cut a PO, but have you actually checked that you can fill it as needed by the customer?
You need to keep a record of review. We use confirmation letters where I work (by email).
If you accept verbal orders, you are required to confirm the order back to the customer before you accept it. Most companies use a Sales Order Acknowledgement or something similar.
I hope that clarifies things a bit.
