ISO 9001:2008 Clause 8.2.3 Monitoring and Measurement of Processes Help

[Big Jim]

Hello to all,

Today we have received the Audit Report from the Auditor.

The Exact NC Statement is as follows:

1. Other department related processes are not drafted as per QMS requirements. Quality objectives for supporting departments are not defined (7.1,4.1,1.2)

2. Monitoring and Measurement of supporting processes are not carried out as
there are no formal quality objectives defined. (8.2.3)

Kindly Suggest me out as in how to close these NC's.

That doesn't make sense. Ask for clarification. 1) I don't see how either 7.1 or 1.2 (which has no "shalls" or requirements) apply. 2) 8.2.3 doesn't specifically require objectives. I suspect that he is talking about 5.4.1.

Citing the element of the standard without explaining how it was violated is of no use to anyone, especially in helping you understand what needs to be fixed.

That said, I suspect you will find your answer as what to do in my earlier post on this thread. See post #5.

 

[John Broomfield]

Hello to all,

Today we have received the Audit Report from the Auditor.

The Exact NC Statement is as follows:

1. Other department related processes are not drafted as per QMS requirements. Quality objectives for supporting departments are not defined (7.1,4.1,1.2)

2. Monitoring and Measurement of supporting processes are not carried out as
there are no formal quality objectives defined. (8.2.3)

Kindly Suggest me out as in how to close these NC's.

s33d3r,

Determine why your organization is running processes without criteria for their success (see 4.1c).

When the responsible process teams know of these criteria, they and their supervisors are able to monitor their processes for conformity and effectiveness (per 8.2.3).

Your auditor confuses processes with departments. Departmental objectives are not required by ISO 9001. Does your QMS require departmental objectives? Did a manager tell the auditor he or she wanted departmental objectives?

John

 

[AndyN]

Hello to all,

Today we have received the Audit Report from the Auditor.

The Exact NC Statement is as follows:

1. Other department related processes are not drafted as per QMS requirements. Quality objectives for supporting departments are not defined (7.1,4.1,1.2)

2. Monitoring and Measurement of supporting processes are not carried out as
there are no formal quality objectives defined. (8.2.3)

Kindly Suggest me out as in how to close these NC's.

You don't do anything but reject the nc report back to the Operations management of your CB and tell them to provide a clear statement, including:

The evidence and the source of the evidence. All they have quoted is an ISO clause - big deal!

The auditor clearly isn't competent in the reporting of non-conformity and this needs to be brought to the attention of the CB's management. They have to review this kind of report and, if they haven't detected that this type of detail is inadequate, then you have grounds to complain to the AB and also transfer your certificate.

If you do not complain to the CB, they will continue to send incompetent auditors and you (and others) will continue to live this nightmare...

 

[AndyN]

s33d3r,

Determine why your organization is running processes without criteria for their success (see 4.1c).

John

How can you say this John, when what needs fixing (apart from an incompetent auditor) isn't clear?

 

[John Broomfield]

How can you say this John, when what needs fixing (apart from an incompetent auditor) isn't clear?

Andy,

From our OP's first post. But I admit that I'm making allowances for hearsay and a confused auditor.

Our OP always has the opportunity to dispute my understanding of the nonconformity which is why I expressed it in such stark terms.

Let us wait and see,

John