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Dear Everyone,
Does anyone control electronic built in template? built in template means something like this message form template which CANNOT BE CHANGED BY USER.
Because my auditor wants me to control the interface which involves with the process. However the interface is the CRM software where the template is built-in.
I don't think it is required to be control unlike hardcopy form because:
1) if auto update without prompt is selected in the software, it will update the version automatically. It is actually controlled by the software company e.g. MS Office. ∴the built-in template or form is controlled by software company and it cannot be modified by user.
2) In the computer, it is very difficult to have two different versions in the computer.
3) Not easy to have more copies as you must have licence to install.
4) The implementing of the CRM software changes is controlled by IT department. I am from ISO department.
Hope to hear some advices.
Thank you very much.
Regards,
Toto2010
Does anyone control electronic built in template? built in template means something like this message form template which CANNOT BE CHANGED BY USER.
Because my auditor wants me to control the interface which involves with the process. However the interface is the CRM software where the template is built-in.
I don't think it is required to be control unlike hardcopy form because:
1) if auto update without prompt is selected in the software, it will update the version automatically. It is actually controlled by the software company e.g. MS Office. ∴the built-in template or form is controlled by software company and it cannot be modified by user.
2) In the computer, it is very difficult to have two different versions in the computer.
3) Not easy to have more copies as you must have licence to install.
4) The implementing of the CRM software changes is controlled by IT department. I am from ISO department.
Hope to hear some advices.
Thank you very much.
Regards,
Toto2010