ISO 9001:2008 Permissible Exclusions

[John Martinez]

Re: ISO 9001:2008 Exclusions

Thank you for the replies.
Our company mines and processes an ore used as a filler and binder for various paints(some used in the auto industry), plastics, ceramics, steel ect... This product can be treated or untreated depending on the customer's need.

This statement worries me. First, taking exclusion is not an "all or nothing" proposition. You can take exclusion to part of a clause. The question in my mind is “does your customer specify the treatment, or does your organization suggest a treatment based upon application?” If the latter, then you may not be able to exclude all of 7.3.

I had the same situation with a distributor of water treatment chemicals. They took exception to 7.3 because they distributed off the shelf chemicals. However, they then took those chemicals and either suggested a combination or combined them and repackaged them based upon the intended use. At that point, while they could consider some of 7.3, they could not exclude ALL of 7.3.

 

[Sidney Vianna]

So this plating doesn't have to 'stick' to the substrate? It's OK for it to be shiny but not to adhere for any length of time? I think not!

I will not repeat the exchange we had in the thread I hyperlinked. But just imagine someone is making those cheap promotional items that are given away in trade shows. If an item likes that needs plating, it is primarily for cosmetic reasons. If the coating peels off a month or two later, who cares? The item likely will be discarded by then.

If you impose an adherence test on an item like that, you are just adding unnecessary cost to an item, that by design needs to be cheap, so it is fit for purpose.

 

[R Blaise]

Re: ISO 9001:2008 Exclusions

Regarding the exclusion to 7.3.
Our sales people will recommend customers to try certain products depending on the application. Samples of the material is then sent to the customer for testing in their applications. Samples are not mixed by my company, and not suggested for mixing by the salespeople.
Samples which are sent are products that we offer commercially.
I hope this gives some clarification.
Thanks
Ronda

 

[AndyN]

But just imagine someone is making those cheap promotional items that are given away in trade shows. If an item likes that needs plating, it is primarily for cosmetic reasons. If the coating peels off a month or two later, who cares? The item likely will be discarded by then.

If you impose an adherence test on an item like that, you are just adding unnecessary cost to an item, that by design needs to be cheap, so it is fit for purpose.

Probably just the kind of company NOT seeking ISO certification, really......

 

[Sidney Vianna]

Probably just the kind of company NOT seeking ISO certification, really......

True, but a potential candidate for ISO 9001 implementation....

 

[world quality]

In Black Anodizing, there is a lot more than measuring the thickness or if it's shiny or not.

If you don't have the Automotive spec. or the SAE, go to ASTM and get it.

You have a lot.
1. material,
2. chemicals,
3. cleaning solution
4. contamination
etc.

 

[John Martinez]

Re: ISO 9001:2008 Exclusions

Regarding the exclusion to 7.3.
Our sales people will recommend customers to try certain products depending on the application. Samples of the material is then sent to the customer for testing in their applications. Samples are not mixed by my company, and not suggested for mixing by the salespeople.
Samples which are sent are products that we offer commercially.
I hope this gives some clarification.
Thanks
Ronda

I'd run this one past your registrar's technical department. If I were your auditor, that's who I would contact for a decision. I'd hate to make this call and have another auditor come behind me and tell you something different. Again, I'd get a written ruling from your registrar's technical department.

My opinion? If I recomended a certain wall thickness for hydraulic tubing based upon the client's working pressure, using off the shelf tubing and industry wide calculations, I'm not designing anything. From what little info I have, it appears this is your case.