ISO 9001-2008 Violation Tickets

Haddad9921

Starting to get Involved
#1
Hi,

I am thinking for starting an ISO violation Tickets to beused daily by appropriate personnel in my organization.

My idea is to have few personnel who are very knowledgeable aboutthe ISO 9001-2008 standard requirements and organization internal procedureswrite violation tickets to departments that overlooked some standard andorganizational requirements. Department supervisor will have to correct thesituation and return the violation ticket to quality department to verify. We willlater utilize these violation tickets to educate and evaluate departments whilecorrecting situations as they happen.

This will not replace our internal audit program or the waywe deal with nonconforming material or do corrective and preventive actions. Thiswill be an addition to all that.

I was wondering if there is anyone out there who did this orheard of someone or some organizations that do that or can provide a sampleviolation ticket.

Any feedback will be appreciated.

Thank you
 
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try2makeit

Quite Involved in Discussions
#3
I hate to say it, but would you like to come to work and wonder how many tickets are going to be written up by the " ISO Police" ?

Instead of policing ISO infractions, why don't you use your product or dock audit to see if work instructions where followed and customer requirements were met, and see from the results where additional training is needed. I think this would be a lot easier on everyone then handing out tickets. :)
 

qpled

Involved In Discussions
#4
Simple - don't do it. You are bringing a "flavor" of policing to the organization...
I agree with Andy. While I understand why you want to do this you may want to try the opposite approach: point out the times that CI has occurred successfully, a preventive action has saved your company money, etc... After pointing out the positives it should be easier to work with whoever needs help.
 

hogheavenfarm

Quite Involved in Discussions
#5
We used to give out "Quality in Action" awards for what we called "Random acts of quality", these were little plaques with the names of those in the dept, and a free ticket for lunch for each person. This was a very successful program, but as usual it had setractors as well, mainly concerned with the cost. So I made the plaques myself and bought the lunches. Sometimes you just got to get er done.
 

John Broomfield

Staff member
Super Moderator
#6
Haddad,

Your organizational management system is meant to be process-based, so why all this talk about "departments"?

Your organizational management system is meant to be helping employees and suppliers to meet requirements, so why punish the people it fails to help?

Are you following the punitive example of your leaders? If so you need to get them together to agree with them the true purpose of their management system.

Be clear and tough on the leaders but drop the talk about violations. Only the leaders can change their system so it helps people to understand and meet requirements.

Pretty soon you'll be out of business unless the leaders engage employees in innovating services, products, processes and the management system.

Sustainable business first requires the leaders to stop blaming their workers.

John
 
R

Reg Morrison

#8
Spank Them vs. Thank Them.

Which will motivate the employees?
That is, indeed, the crux of the matter. Most of the Covers operate in the developed world, work for "progressive" organizations with respect for the workforce. And we fail to recognize that, in many other parts of the world, workers are subjected to working conditions that are very different. In some cases, there is even physical punishment for quality transgressions.

In those types of work conditions, the stick works, simply because there is no carrot.
 
#9
Hi,

I am thinking for starting an ISO violation Tickets to beused daily by appropriate personnel in my organization.

My idea is to have few personnel who are very knowledgeable aboutthe ISO 9001-2008 standard requirements and organization internal procedureswrite violation tickets to departments that overlooked some standard andorganizational requirements. Department supervisor will have to correct thesituation and return the violation ticket to quality department to verify. We willlater utilize these violation tickets to educate and evaluate departments whilecorrecting situations as they happen.

This will not replace our internal audit program or the waywe deal with nonconforming material or do corrective and preventive actions. Thiswill be an addition to all that.

I was wondering if there is anyone out there who did this orheard of someone or some organizations that do that or can provide a sampleviolation ticket.

Any feedback will be appreciated.

Thank you

I believe in positive reinforcement, negative reinforcement or punishment will only result in workers not trusting the Quality Department and hiding issues, instead of bringing them up. In my years in the quality department I have found very few workers who truly do not want to do the right thing; these type of workers usually don't follow any rules and end up being let go. The majority of workers learn that the quality department is on their side and they tell me and/or my inspectors issues in confidence. I than accidentally:D stumble on an issue and issue a corrective action.
 

John Broomfield

Staff member
Super Moderator
#10
That is, indeed, the crux of the matter. Most of the Covers operate in the developed world, work for "progressive" organizations with respect for the workforce. And we fail to recognize that, in many other parts of the world, workers are subjected to working conditions that are very different. In some cases, there is even physical punishment for quality transgressions.

In those types of work conditions, the stick works, simply because there is no carrot.
Reg,

By saying "there is no carrot" are you talking about the lack of resources? If so, how does a lack of resources lead to disrespect for the workers.

Or are you referring to the sort of institutionalized disrespect that started the Arab Spring?

Do you think that, eventuality, globalization will help correct this disparity?

Perhaps we'd be better at improving global supply chains by advocating use of ISO 26000 with ISO 9001?

John
 
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