ISO 9001:2015 - 5.3 - The roles and responsibilities matrix rears it's head

normzone

Trusted Information Resource
#1
Hello again all -

I find myself looking at methods of meeting 9001:2015 - 5.3 regarding " responsibilities and authorities for relevant roles are assigned, communicated, and understood within the organization "

Previously it was believed that the organization met this requirement thru organizational structure documentation, job descriptions, et al.

But we contracted for a second opinion recently, and the contractor expressed the opinion that this would best be met thru a matrix. Please feel free to read between the lines.

I have found no satisfactory examples on line, which is alarming.

I also question if 9001:2015 a) through e) are adequate, or how deep the rabbit hole could get.

As always, thank you for your counsel, and welcome to the imminent weekend.
 
Elsmar Forum Sponsor

Tagin

Trusted Information Resource
#2
In the top-level doc for each process I have an "Authorities and Responsibilities" section, where I list which job roles have authority to do what, and then list what responsibilities various job roles have. That has worked well.

Consolidating it all in a single matrix seem like a complication. I understand the idea that it makes it easy to see what auth/resp a particular job role has across the company, but it doesn't seem worth it.

>> I also question if 9001:2015 a) through e) are adequate, or how deep the rabbit hole could get.

I don't quite understand what you mean by 'adequate'. Those are very high-level requirements which almost certainly you will be performing if you fully implement your QMS. It doesn't specifically say you need to document a-e or have records, but you will need to be able to speak to those points in an audit. (Auditor: "show me how you promote customer focus throughout the organization")
 

qualprod

Trusted Information Resource
#3
Sometimes auditors
Hello again all -

I find myself looking at methods of meeting 9001:2015 - 5.3 regarding " responsibilities and authorities for relevant roles are assigned, communicated, and understood within the organization "

Previously it was believed that the organization met this requirement thru organizational structure documentation, job descriptions, et al.

But we contracted for a second opinion recently, and the contractor expressed the opinion that this would best be met thru a matrix. Please feel free to read between the lines.

I have found no satisfactory examples on line, which is alarming.

I also question if 9001:2015 a) through e) are adequate, or how deep the rabbit hole could get.

As always, thank you for your counsel, and welcome to the imminent weekend.
Sometimes auditors, want the information arranged for easy reading
It also could work a matrix , same results compared to use job descriptions.
 

Michael_M

Trusted Information Resource
#4
We use an Organization chart and job descriptions. Remember, the standard tells you what you must do, how is up to you. I suggest not letting auditor's or 3rd parties demand you do it their way. If you meet the requirements, show how you meet the requirements. If you think creating a matrix will add value then create a matrix. If you think the matrix is just 'extra' work and adds no value just to please the the auditor/3rd party then I would not create it.
 

normzone

Trusted Information Resource
#6
[Tagin], I like the approach of having that specified in the process documents and work instructions.

Regrettably a large part of my current mission is QA - Quality Archaeology. My client's documentation is archaic and outdated - and cannot be relied on to contain that information accurately at this moment.

[qualprod], I believe you are correct. I have found some examples online but they are byzantine in their complication.

[Michael_M] and [Tagin], regrettably I am just the hired gun, and my employer felt it was easier to appease the auditor than argue the point. Now I am looking for a rational method to satisfy everyone.
 

Kronos147

Trusted Information Resource
#7
To the OP:

First, hello.

Second, I made a table for our organization. The columns are the following:

Process
Owner
Internal Requirements\procedure\work instruction
ISO 9001 Requirements
Risks and Opportuntities
Key Performance Indicators\Objectives
Relevant Interested Parties\Needs and Expectations
Training requirements

I list all the processes and figure out what goes in each cell.

I make sure the internal audit plan knows\confirms all this stuff.

Respectfully,
Capt. Overkill
 

Big Jim

Super Moderator
#8
Keep in mind that you get to choose how to meet that requirement. A matrix is one of the ways. So is an organization chart and/or job descriptions. Do what works best for you without going down the rabbit hole.
 
Thread starter Similar threads Forum Replies Date
M ISO 9001:2015 and AS6081:2012 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
C Implementation ISO 9001: 2015 ? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 3
eule del ayre Documented Information - Periodic Review of Documents? IATF 16949:2016 / ISO 9001:2015 IATF 16949 - Automotive Quality Systems Standard 34
J ISO 9001:2015, ISO 14001 & OHSAS18000 (IMS) ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 1
L How to understand the clause 6 Planning of ISO 9001:2015 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 11
A Does ISO 9001:2015 cover all the requirements of ISO 10012:2003? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 6
T ISO 9001:2015 - Small Shop ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 7
M ISO 9001:2015 case study sample ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
M Sample of Nonconformity report for ISO 9001:2015 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 3
M Case study help as per ISO 9001: 2015 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 17
M Case study solution help required as per ISO 9001 : 2015 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 1
F Logistics and IT clauses in ISO 9001:2015 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 12
V Quality Objectives - ISO 9001 2015 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 26
Gun46 ISO 9001 : 2015 Lead Auditor Exam General Auditing Discussions 16
Q ISO 9001:2015 man days for surveillance audit ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 11
D ISO 9001:2015 4.3 Determining the Scope of the QMS ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 3
I ISO 9001:2015 Section 9.3.2 C1 "customer satisfaction and feedback from relevant interested parties" ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 7
I ISO-9001:2015 and "Relevant Parties" Management Review Meetings and related Processes 2
I Master Document Access - ISO 9001:2015 clause 7.5.3 Document Control Systems, Procedures, Forms and Templates 5
qualprod Why new clause (7.1.6) in ISO 9001:2015? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 11
I Where can I beg, steal (just kidding of course) or borrow good training material on the ISO 9001:2015 standard? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 5
Robert Stanley Which Registrar Should I Choose for ISO 9001:2015 registration? Registrars and Notified Bodies 10
M ISO 9001:2015 8.2.1 Contingency Plan required for small Business? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 7
A Help with Drawing Review - ISO 9001:2015 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 6
V ISO 9001:2015 7.2 Competence ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 35
B ISO 9001:2015 Transition: Much Easier Than You Think! Misc. Quality Assurance and Business Systems Related Topics 0
A Process Documentation for ISO 9001:2015 Internal Auditing 2
C Migrate ISO 9001:2015 Certificate Registrars and Notified Bodies 4
J ISO 9001:2015 Small Operation Management Review General Auditing Discussions 6
E Three basic questions about ISO 9001:2015 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 3
C ISO 9001:2015 Monitoring and measuring resources. Application a service industry ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 7
W ISO 9001:2015 Management Review Input Template wanted ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 1
G Is ISO 9001:2015 certification worth it for a company that does only contract manufacturing? Quality Management System (QMS) Manuals 14
N ISO 9001:2015 Customer Complaints Requirements ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 4
O Performance Measurement ISO 9001: 2015 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
C Does ISO 9001-2015 have a requirement for manufacturing equipment to be numbered? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 11
V ISO 9001: 2015 Production drawing Control ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 3
KCalaba21 ISO 9001:2015 6.2.2 E - "e) how the results will be evaluated." ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 3
S ISO 9001:2015 & ISO 14001 Re-Certification Audit Preparation ISO 14001:2015 Specific Discussions 8
S ISO 9001:2015 & ISO 14001:2015 - I need a format for Design & Development planning ISO 14001:2015 Specific Discussions 2
J ISO 9001:2015 Excel Gap Analysis wanted ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 7
D ISO 9001:2015 Internal Audit Training Advice Internal Auditing 10
M IATF 16949:2016 clause 8.4.2.3 - We don't have ISO 9001:2015 certificate IATF 16949 - Automotive Quality Systems Standard 26
GreatNate Document Control info - What is required on a controlled form/document for ISO 9001: 2015? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 5
E ISO 9001:2015 - Record requirements for out of calibration tool ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 28
GreatNate ISO 9001:2015 Lead Auditor Course? (who to take with) ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 15
S ISO 9001:2015 Clause 9.3.2 - MR (Management Review) - Adequacy of resources ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 8
S ISO 9001:2015 Clause 8.7 Control of Nonconforming Outputs ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 19
qualprod ISO 9001:2015 8.2.3.2 and 8.5.5 - Guidance for Reviews ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 8
D ISO 9001:2015 Clause 8.4.3 "Information for External Providers" buying from online retailers. ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 10

Similar threads

Top Bottom