qualprod
Trusted Information Resource
Hi everybody.
When auditing internally the sales process, I wonder at what extent do we have to require
evidences of reviews, the standards states:
8.2.3 Review of the requirements for products and services
several sub clauses not mentioned, finally...
8.2.3.2 The organization shall retain documented information, as applicable:
a) on the results of the review;
b) on any new requirements for the products and services.
in 8.2.3.2 says Applicable, what do we have to expect as evidences of this review?
If nothing is shown as evidence of review , is it a NC?
The review could be a checklist of items reviewed or is it enough a Simple quotation saying that within the quotation the review was done?
Other point in 8.5.5
8.5.5 Post-delivery activities
c) the nature, use and intended lifetime of its products and services;
If in the quotation to customers, the sales people, don´t mention the warranty , they don´t give details of the product
sold, just type color, quantity, and price , nothing regarding duration, or special post service, etc.
Does it deserve to raise a NC?
Please give your opinion.
Thanks
When auditing internally the sales process, I wonder at what extent do we have to require
evidences of reviews, the standards states:
8.2.3 Review of the requirements for products and services
several sub clauses not mentioned, finally...
8.2.3.2 The organization shall retain documented information, as applicable:
a) on the results of the review;
b) on any new requirements for the products and services.
in 8.2.3.2 says Applicable, what do we have to expect as evidences of this review?
If nothing is shown as evidence of review , is it a NC?
The review could be a checklist of items reviewed or is it enough a Simple quotation saying that within the quotation the review was done?
Other point in 8.5.5
8.5.5 Post-delivery activities
c) the nature, use and intended lifetime of its products and services;
If in the quotation to customers, the sales people, don´t mention the warranty , they don´t give details of the product
sold, just type color, quantity, and price , nothing regarding duration, or special post service, etc.
Does it deserve to raise a NC?
Please give your opinion.
Thanks