ISO 9001:2015 - 8.3 Design and Development of Products and Services (Repair Company)

#1
Hi! Covers :bigwave:our company was ISO 9001:2008 certified [FONT=&quot]under the provision of PCB Repair/Rework, PCB Assembly and Repair of Power supplies, 7.3 Design was excluded because there is no design and development of products within the organizations. Design and development services we provide was executed at the customer site as per their requirements.Currently we are in transition to ISO 9001:2015 and still confused if 8.3 Design and development of products and services are still not applicable to our company.


Please help.....[/FONT]
 
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Coury Ferguson

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Staff member
Super Moderator
#2
Re: ISO 9001:2015 - 8.3 Design and Development of Products and Services (Repair Compa

Hi! Covers :bigwave:our company was ISO 9001:2008 certified [FONT=&quot]under the provision of PCB Repair/Rework, PCB Assembly and Repair of Power supplies, 7.3 Design was excluded because there is no design and development of products within the organizations. Design and development services we provide was executed at the customer site as per their requirements.Currently we are in transition to ISO 9001:2015 and still confused if 8.3 Design and development of products and services are still not applicable to our company.


Please help.....[/FONT]
My suggestion is the following:

You now will need to include Design and Development, even thought it appears that most of your D&D is at the customer's facility, if I understand your question correctly.
 
J

joburum

#3
Re: ISO 9001:2015 - 8.3 Design and Development of Products and Services (Repair Compa

If everything is done per customer requirements and you are not designing anything yourself then it should be labeled not applicable.
 

Coury Ferguson

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Staff member
Super Moderator
#4
Re: ISO 9001:2015 - 8.3 Design and Development of Products and Services (Repair Compa

If everything is done per customer requirements and you are not designing anything yourself then it should be labeled not applicable.
If I was reading his question correctly, they do D&D at the Customer's Facility. It is not Customer D&D. Even though they do the D&D to the Customer's requirements they still have D&D which will need to be stated.

So, we agree to disagree.
 

howste

Thaumaturge
Super Moderator
#5
Re: ISO 9001:2015 - 8.3 Design and Development of Products and Services (Repair Compa

It sounds like you aren't designing product. I think you are designing rework and repair services unless these are developed by the customer with your people working to their requirements.
 
#6
Re: ISO 9001:2015 - 8.3 Design and Development of Products and Services (Repair Compa

:thanx: CouryFerguson, joburum and howste for the replies.
For further explanation our design group was on customer site everyday. Their main function was pcb layouting from existing schematics and pcb's, reverse engineering base from old pcb's to provide schematics.
That`s why until now Im still confused if 8.3 D&D still not applicable on our organization.
 

harry

Super Moderator
#7
Re: ISO 9001:2015 - 8.3 Design and Development of Products and Services (Repair Compa

From your description, your team is at the customers site to participate in the design process by providing design inputs. Therefore you can exclude D&D in your QMS.
 
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