Thankfully since I took over, customer issues have dropped drastically! I think that's in part because I came from being an operator so when I see an issue, rather than just saying there's an issue, I can sit with the operator and show them exactly what's going wrong and how to fix it. Quite a useful tool in my toolbox!
As for managing risks.. I'll have to think on that one haha. VP and I are going to sit down about the COTO report today and figure out what's there and what we need to do.
The customer issues we have had have been very very minor and they didn't require corrective actions or anything. We just talked about what was going wrong and I assured them I'd get it sorted out and get good product to them!
We've addressed all of our nonconforming issues from our last audit so hopefully we can skate by with only a few minors with this one. Given the whole quality department upheaval and an inexperienced person taking over the department there's no hope of a perfect audit, but if we pass we pass! By the next one I'll be ready for it!
As for managing risks.. I'll have to think on that one haha. VP and I are going to sit down about the COTO report today and figure out what's there and what we need to do.
The customer issues we have had have been very very minor and they didn't require corrective actions or anything. We just talked about what was going wrong and I assured them I'd get it sorted out and get good product to them!
We've addressed all of our nonconforming issues from our last audit so hopefully we can skate by with only a few minors with this one. Given the whole quality department upheaval and an inexperienced person taking over the department there's no hope of a perfect audit, but if we pass we pass! By the next one I'll be ready for it!
. I'll ask VP to change the procedure so I can go through and do some. We may also alter our procedure to state they're done annually at the end of the year to kind of sidestep that one for the audit.. Buuut I think I'd do a few if I have time beforehand anyways.