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ISO 9001:2015 9.3 - Required inputs to the management review - Audit Nonconformance

Jen Kirley

Quality and Auditing Expert
Staff member
Admin
#11
Nothing in the standard requires that all inputs be reviewed at once. Some organizations structure their management reviews to include some inputs more often than others - for example, monthly tactical reviews with charts of process performance and product conformity monthly, as well as charts and/or descriptive bullet points indicating progress and effectiveness of operational controls (don't we do those to address risk?). Less frequent reviews can include strategic-level subjects such as changes to internal and external issues - unless they change more frequently, of course.

If you make a plan showing structure of this nature or that which suits your business needs and can show you re following your plan, you are doing management reviews at planned intervals and 9.3.1 of ISO/TC 9002:2016 (Guidelines for application of ISO 9001:2015) states "...Some management review activities may be carried out by various levels of the organization, provided the results are made available to top management. It is not required that all the inputs to management review be addressed at one time, but instead they may be addressed during sequenced management reviews; the organization should address how it will ensure that all the ISO 9001 management review requirements are met. The organization may conduct management reviews as a standalone activity or in a combination of related activities (e.g. meetings, reports)." If an auditor writes a nonconformance against your practice, I suggest you dispute it because of 9002's guidance and the fact that we don't get to audit against what we think the standard says or what we wish it said. We audit to what it does say: planned intervals.
 
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normzone

Trusted Information Resource
#12
Thank you [Jen], that makes sense.

I've another one I'd appreciate your opinion on. Re "Internal Audit results and action items"

The meeting minutes states that "discussions between responsible parties to complete action items were conducted outside of this meeting ... findings cited ... nonconformances written ... parties assigned

I guess it might be acceptable if you tracked down the specifics, and validated them.
 

Jen Kirley

Quality and Auditing Expert
Staff member
Admin
#13
Thank you [Jen], that makes sense.

I've another one I'd appreciate your opinion on. Re "Internal Audit results and action items"

The meeting minutes states that "discussions between responsible parties to complete action items were conducted outside of this meeting ... findings cited ... nonconformances written ... parties assigned

I guess it might be acceptable if you tracked down the specifics, and validated them.
The thing to be aware of is that these inputs are supposed to be indicators in support of the management system. If discussions take place regarding actions, findings etc., that is fine but my understanding is that these are not indicators of performance but a discussion of task progress.

9.3.1 of ISO/TC 9002:2016 (Guidelines for application of ISO 9001:2015) says "The organization may conduct management reviews as a standalone activity or in a combination of related activities (e.g. meetings, reports)" but also "The intent of this subclause is to ensure that top management conduct management reviews. This is an activity that top management should conduct in alignment with the strategic direction of the organization. Its purpose is to review information on the performance of the quality management system in order to determine if it is:
a) suitable − does it still fit its purpose?
b) adequate − is it still sufficient?
c) effective − does it still achieve the intended results?"

Status of actions (9.3.2, subclause a) are from previous management reviews. If corrective action task status is to be included, that's fine but that would be in addition to subclause a.
 

try2makeit

Quite Involved in Discussions
#14
Unfortunately during our upgrade audit in July I received the same minor on 9.3.2. We added the missing requirement, even if there are no changes or data currently - it still has to be in the agenda.
 

Jen Kirley

Quality and Auditing Expert
Staff member
Admin
#15
Unfortunately during our upgrade audit in July I received the same minor on 9.3.2. We added the missing requirement, even if there are no changes or data currently - it still has to be in the agenda.
It seems like a sensible idea to include the agenda item and say "None" if there are no data for that, so as to be clear it has not been left out of the inputs.
 
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