"The organization shall determine external and internal issues, that are relevant to its purpose and its strategic direction and that affect its ability to achieve the intended outcome(s) of its quality management system
The organization shall update such determinations when needed.
When determining relevant external and internal issues, the organization shall consider those arising from:
a) changes and trends which can have an impact on the objectives of the organization;
b) relationships with, and perceptions and values of relevant interested parties;
c) governance issues, strategic priorities, internal policies and commitments; and
d) resource availability and priorities and technological change
Note 1 Understanding the external context can be facilitated by considering issues arising from legal, technological, competitive, cultural, social, economic and natural environment, whether international, national, regional or local
Note 2 When understanding the internal context the organization could consider those related to perceptions, values and culture of the organization"
I am quoting 4.1 of the new ISO9001:2015. What kind of objective evidence do we need to have to satisfy this clause of the standard? We have our policies and objectives and performance indicators but should we need to have more? Thank you.