ISO 9001 : 2015 Lead Auditor Exam

[Gun46]

Hi Quality Professional,

I've recently finished my training course related to Lead Auditor ISO 9001 : 2015 and still waiting information an exam schedule whether COVID-19
pandemic. I still find out expectation of exam, question banks and answear so I understand what is IRCA expected for exam

Would you mind if you shared question banks and answear as your experiences before?

Thanks for your cooperation

Regards,

Gun 46

 

[Marc]

Any responders please note: Posting of copyrighted material is prohibited here.

 

[Richard Regalado]

There will be situational questions based on the requirements of the Standard. Here is an example:

You are auditing company XYZ on the requirements of 9.3. You are interviewing the CEO, Marc, and specifically asked him when was the last a management review meeting was performed. Marc said "we have not conducted any management review meeting since the company began".

Is there an NC? Write the NC statement.
If none, write down 5 questions you need to ask to be sure.

 

[Gun46]

Thanks Richard Regalado for your question example

 

[Richard Regalado]

Thanks Richard Regalado for your question example

If you want, you can PM me your reply, and we will talk about it.
You are welcome Gun46.
Good luck!

 

[Marc]

Just to remind - A PM in this software is start a Conversation (Yes, they are private and can only be read and replied to by the persons in the conversation), and note that a person has to have at least 10 posts to start a Conversation with someone (SPAM preventive measure).

 

[Johnlim90]

Hi, I have encountered an example question that goes something like this:

You are auditing a subcontractor Organization ABC. Organization ABC has an investigation process to investigate customer complaints. Upon review, there were recently several complaints from customers regarding faulty products. The products were recalled and repaired then returned to the customers. Investigation report record shows that the cause of this issue is 2 staffs that are under going training were assigned to tasks that require supervision. Due to shortage of manpower, no supervision provided. Corrective action was stated to be the 2 staffs have completed training and deemed competent and report closed. No further corrective action or investigations stated in the report.

Would this be a NC or it requires further investigation ?

Thanks !

 

[Jim Wynne]

Hi, I have encountered an example question that goes something like this:

You are auditing a subcontractor Organization ABC. Organization ABC has an investigation process to investigate customer complaints. Upon review, there were recently several complaints from customers regarding faulty products. The products were recalled and repaired then returned to the customers. Investigation report record shows that the cause of this issue is 2 staffs that are under going training were assigned to tasks that require supervision. Due to shortage of manpower, no supervision provided. Corrective action was stated to be the 2 staffs have completed training and deemed competent and report closed. No further corrective action or investigations stated.

Would this be a NC or it requires further investigation ?

Thanks !

I'm not sure if you're offering an example question as the OP requested, or if you're looking for help. The question omits important information such as the standard involved (e.g., ISO 9001) and the ABC organization's own requirements. If you're asking for help with the question, what is your own opinion?

 

[Johnlim90]

Sorry for the confusion. To clarify, I need guidance on this question and the question is against the requirements of the ISO 9001:2015. I am new to the 9001:2015 LA course and based on what I know there is a non conformity to the requirements of 10.2.1 Non conformity and corrective action. I am not sure if my opinion is correct or if there are sufficient evidence to raise an NCR

 

[Jim Wynne]

Are you new to auditing? Do you think that the root cause given is actually the root cause?