ISO 9001 : 2015 Lead Auditor Exam

#11
Yes I am new to auditing as well as to the LA course. In my opinion the root cause determined by the organization is not a valid root cause and the corrective action stated shows that their "corrective action" were equivalent to waiting for the staffs to complete the training and evaluation. Neither the manpower shortage nor the supervision requirement issue was reviewed in the report as it was stated no further corrective actions or investigations stated. Would this be sufficient evidence for NCR ? Cause for the iso 9001:2015 LA exam, any Non NCR which are concluded as NCR will be an immediate 0 points
 
Elsmar Forum Sponsor
#13
It would be documented against the requirements of iso 9001:2015 clause 10.2.1 whereby the organization did not evaluate the need for action to eliminate the cause(s) of the nonconformity when a nonconformity occurs, including any arising from complaints, in order that it does not recur or occur elsewhere. Another possible clause would be 7.1.2 which addresses the manpower shortage whereby the organization did not determine or
provide the persons necessary for the effective implementation of its quality management system and for the operation and control of its processes.
Evidences would the the investigation report itself which does not cover the manpower shortage issue nor the supervision requirement and the record of complaints from several customers.
 

Jim Wynne

Staff member
Admin
#14
Those are good observations, but there's a significant aspect of this--and possible nonconformity--that you've overlooked. Read through the original question again and see if you can spot it.
 
#15
After reviewing the question again, I found there is a non conformity in the appointment of incompetent persons which ultimately affected the product quality and this can be compared against clause 8.5.1 The organization shall implement production and service provision under controlled conditions. Controlled conditions shall include, as applicable: the appointment of competent persons, including any required qualification. And also clause 7.1.2 The organization shall determine and provide the persons necessary for the effective implementation of its quality management system and for the operation and control of its processes. I hope this is the aspect that I missed out.
 
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