I'm looking at an old internal corrective action relating to a lack of training records for a customer service team. It brings back the question, if someone is hired for a specific role and their ongoing "on the job" training covers a topic, can an auditor expect to see separate records for each discrete task? If part of the customer service agent's position involves handling customer complaints and they were trained on the job to do this as well as dozens of other tasks, there might not be an individual record for their training on that task. Could I use the on-boarding process as a general reference to how employees are trained to do the job? And how specific does the record of on-boarding need to be? Perhaps point to the SOP for Customer Service and then having some indication that all member of the CS team are trained according to that SOP as part of their on-boarding process?