ISO 9001:2015 Section 9.3.2 C1 "customer satisfaction and feedback from relevant interested parties"

ISO_Man

Involved In Discussions
#1
In this management review section of the ISO standard what do you all present in your management reviews as "feedback from relevant interested parties?" There are a lot of potential interested parties in the on-line resources that I've seen and I'm not sure what to focus on.
 
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L.Soad

Involved In Discussions
#2
In french it states that «y compris les tendences concernant : 1) [...] les retours d'information des PI pertinentes» which could roughly translate to «the trends concerning [...] feedback from relevant IP».
Trend (tendence) is for me a really important word in the french version (not sure it's even in the english version). But if there is a trend for the informations you get (not only 1 info you get from 1 IP), you should review it.

If trend is not in the english version, then i would guess that any information you receive (you dont have to actively trying to get) from the interested parties from 4.2 should be used there.
 

RoxaneB

Super Moderator
Super Moderator
#3
In your post here, you asked who would be an "interested party." Using the response that was provided there, consider how you capture their feedback and how it could impact your organization. For example - what if a key vendor told you they would be shutting down for two weeks in the summer for maintenance? Your organization would need to know this and consider the impact tor your processes and ability to meet your own customers' requirements.
 

ScottK

Not out of the crisis
Staff member
Super Moderator
#4
So the way I do this is:
A) to meet the requirements in section 4 I have a list of interested parties in a table that shows why the party is interested and what interest they have. This is high level... Customers, Suppliers, Local Government, Insurance Companies, Parent Company, Local Fire Department... this is not a list of individual parties.
B) in management review we go over this list and see if there should be any changes or additions to it, or if there has been any high level feedback from any of them - e.g. The town is putting an ordinance in place that could affect our outdoor storage.
 

qualprod

Trusted Information Resource
#5
So the way I do this is:
A) to meet the requirements in section 4 I have a list of interested parties in a table that shows why the party is interested and what interest they have. This is high level... Customers, Suppliers, Local Government, Insurance Companies, Parent Company, Local Fire Department... this is not a list of individual parties.
B) in management review we go over this list and see if there should be any changes or additions to it, or if there has been any high level feedback from any of them - e.g. The town is putting an ordinance in place that could affect our outdoor storage.
Scottk
4.1 is internal and external issues
4.3 I interested parties, are you referri g to this?
 

Johnnymo62

Haste Makes Waste
#8
If you didn't, please read Annex A.3, where it talks about interested parties affecting your QMS. I think the more they affect my QMS, the more detailed I would want to review them.
 
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