ISO 9001:2015 Section 9.3.2 C1 "customer satisfaction and feedback from relevant interested parties"
- Thread starter ISO_Man
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In french it states that «y compris les tendences concernant : 1) [...] les retours d'information des PI pertinentes» which could roughly translate to «the trends concerning [...] feedback from relevant IP».
Trend (tendence) is for me a really important word in the french version (not sure it's even in the english version). But if there is a trend for the informations you get (not only 1 info you get from 1 IP), you should review it.
If trend is not in the english version, then i would guess that any information you receive (you dont have to actively trying to get) from the interested parties from 4.2 should be used there.
Trend (tendence) is for me a really important word in the french version (not sure it's even in the english version). But if there is a trend for the informations you get (not only 1 info you get from 1 IP), you should review it.
If trend is not in the english version, then i would guess that any information you receive (you dont have to actively trying to get) from the interested parties from 4.2 should be used there.
In your post here, you asked who would be an "interested party." Using the response that was provided there, consider how you capture their feedback and how it could impact your organization. For example - what if a key vendor told you they would be shutting down for two weeks in the summer for maintenance? Your organization would need to know this and consider the impact tor your processes and ability to meet your own customers' requirements.
So the way I do this is:
A) to meet the requirements in section 4 I have a list of interested parties in a table that shows why the party is interested and what interest they have. This is high level... Customers, Suppliers, Local Government, Insurance Companies, Parent Company, Local Fire Department... this is not a list of individual parties.
B) in management review we go over this list and see if there should be any changes or additions to it, or if there has been any high level feedback from any of them - e.g. The town is putting an ordinance in place that could affect our outdoor storage.
A) to meet the requirements in section 4 I have a list of interested parties in a table that shows why the party is interested and what interest they have. This is high level... Customers, Suppliers, Local Government, Insurance Companies, Parent Company, Local Fire Department... this is not a list of individual parties.
B) in management review we go over this list and see if there should be any changes or additions to it, or if there has been any high level feedback from any of them - e.g. The town is putting an ordinance in place that could affect our outdoor storage.
