Thanks so much for everyone's help. I'm learning more an more thanks to you!
The broader topic here that I'm struggling with is when is the ball in managements court and when is it in qualities court(I think the key is if an issue is a nonconformance - some requirement or process was violated).
We're a small company and relatively new to ISO, but it's feeling like management has been taking the easy way out when things go wrong by saying this is a quality issue, quality needs to fix it and then management washes their hands of the problem. We're trying to change the culture but I'm finding this to be more difficult than I would have expected. Please note we're a pretty flat organization, where engineering drives most aspects of the business and we have few people in management roles.
Thanks again for everyone's help!
The broader topic here that I'm struggling with is when is the ball in managements court and when is it in qualities court(I think the key is if an issue is a nonconformance - some requirement or process was violated).
We're a small company and relatively new to ISO, but it's feeling like management has been taking the easy way out when things go wrong by saying this is a quality issue, quality needs to fix it and then management washes their hands of the problem. We're trying to change the culture but I'm finding this to be more difficult than I would have expected. Please note we're a pretty flat organization, where engineering drives most aspects of the business and we have few people in management roles.
Thanks again for everyone's help!