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I am quite relieved to read this thread on Service Providers and ISO 9001 especially "Think of the service you provide as your "product" by Steven Wright
My university is going for ISO 9001 : 2000 certification.
The scope is "Higher Education Service - Teaching and Learning". I told the management that our product can be the diplomas and degrees programmes that we offer.
There are some in the management who beleieve that the graduates are the products.
Any comments a.s.a.p please
Begum (Ms)
Malaysia
My university is going for ISO 9001 : 2000 certification.
The scope is "Higher Education Service - Teaching and Learning". I told the management that our product can be the diplomas and degrees programmes that we offer.
There are some in the management who beleieve that the graduates are the products.
Any comments a.s.a.p please
Begum (Ms)
Malaysia