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ISO 9001 applied to the game of golf

J

J-F. G

#1
Hello,

After many years of frustration and scores above 100, I decided to apply the iso 9001 principles to the game of golf. The results after 2 months and about 40 hours of play are very encouraging (10-20 % improvement in score). An unexpected benefits has been less injuries and more enjoyment of the game. This is probably due to the golf QMS making the processes more efficient. Hopefully this will last.

My ISO Golf QMS can be found (with the tables, graphics and data analysis which I do not know how to reproduce here) at http://9264271.googlepages.com/isogolf

Please let me know what you think.

You will find below an extract:

Golf is both an exact science (like physics, statistics, engineering) and an art (an inexact science like: psychology, awareness, balance, motivation). It is a process than can be controlled and improved like many business/industrial processes or services. We will use the game of golf to demonstarte the principles of: quality management, data analysis and mental thought processes. You will also improve your golf skills in the process.

Scope / Objective: Use quality management systems such as ISO9001 and SPC to improve your awareness and golf game by reducing variations and mistakes.

The Golf Quality Management System (QMS): is all its processes and their interactions

Develop a Golf Quality Manual where all of your procedures and records will be documented. The "process" below refers to your golf swing, the QMS refers to your overall game.

The most important ISO 9001 procedures to improve your game are:

* Management responsibility (5.0), commitment (5.1), customer focus (5.2), quality policy, (5.3) planning (5.4). VALUES, COMMITMENT AND QUALITY POLICY. Continuous improvement in the quality of our mental and emotional concentration, focus, practice, persistence, listening, graciousness to players, officials and the public. Humility, respect and punctuality: golf requires that you show courtesy to others, end all play with an exchange of a hand shake. Golf is a game of honor, integrity and fairness, recognize all transgressions and take responsibility. Safety do not take practice swings in the direction of another person, never hit into a group. Calm, peace and concentration is required at all times on the golf course. Trouble shooting and problem solving: Hazards are part of the game and are opportunity for problem solving and personal growth.

* Management reviews (5.6). This is where you discuss your game with others and decide on an action plan to improve your skills. 1- review input: results, feedback, process performance and conformity, status of preventive and corrective actions, follow up on actions items from the previous management reviews, changes that could affect the Quality Management System (QMS), recommendations for improvements. 2- review output: decisions and actions on improvement of the effectiveness of the QMS and its processes, ressource needs.

* Ressource management (6.0). Determine the ressources needed: equipment and courses, human ressources, evaluate the effectiveness of the actions taken

* Competence, awareness and training (6.2.2). Reading, practicing, driving range, mental practice, ensure that everybody is aware of the relevance and importance of their activities and how they contribute to the achievement of the quality objectives (golf score), and maintain appropriate records of education, training, skills and experience.

* Planning of Product realization (7.1). This is a quality plan where the games / partners / ressources are scheduled and planned. You can think of it as a project management for your golf season. This is also where you plan and develop the processes needed for playing an acceptable game and establish the quality objectives such as scoring less than 100.

* Production documentation (7.5.1.1). This is where you document your instructions such as your golf swing, decision charts for club selection. For example this is my simplified golf swing procedure, this procedure is what works best for me and my personal attributes (male, 43 years, 5'10", 170 lbs, average fit, low flexibility, right handed, maximum swing speed 90 mph...), it is based on general golf procedures, yours will probably differ. Note this procedure is for right handed people, if you are left handed replace all right with left and all left with right.

1- Club selection: decide which club is the most appropriate given the specific situation (see the chart below), know which clubs go what distances and which clubs will react differently given the location/lie of the ball on the course (how deep and obstructed the ball is). The longer the club shaft and the higher the swing speeds the more difficult hitting the ball will be.

2- Aim: position the body and club (for woods 1 and 3 place the ball in front of the left foot, the lower the iron number the more the ball should be towards the middle of the feet).

3- Setup (note after each step is completed do not change anything) : address the ball, feet at shoulder length, knees bent, hips and body flexible, back straight, weight 60% on right foot, chin up, eyes on the ball, relax, take a deep breath

4- Hit: decide how high the club will go (8, 10, 12 o'clock), swing speed at 40,60, 80% (100% = 90 mph) of full strenght while focussing on the back of the ball and keeping feet planted and balanced, only think of hitting the ball and keep all other variables constant. Do not grip the shaft too tight, there should be little tension in the wrists. 1- THINK only of and FEEL step by step only the following (forget all else have a tunnel vision). 2-keep the position as constant as possible 3-start the up swing slowly and in a straigth line 4-rotate the trunk (no wrist action and minimum arm action), you should create a circle round you not an oval, 5- feel the weight shifting from the center to the right leg and the left leg extended and then to the left leg with the right leg extended as the downswing proceeds. Do not try to hit the ball hard you should instead try to keep the circle large. If you do not feel that all is " just right" or you sense that something changed or moved then start over. 6-Follow through is very important.

5- Mental (focus, consistency). Golf is a very "mental" game and requires a lot of concentration and consistency. The mindset / attitude (being in the zone) can be improved by using a mantra such as "see the ball, feel it, hit it". Mental golf classic tips: picture the shot you want to hit, pick out a target and hit your ball to it, don't dwell on bad shots, hit each shot with a fresh mind, clear your mind of swing mechanics while on the course. Tunnel vision (focus) is required when hitting the ball forget everything but the ball.

* Measurements analysis and improvements (8.0). Keep your records such as score cards for future data analysis (8.4). Also see the Golf analysis spreadsheet (MS Excel). Plan and implement the monitoring, measurement, analysis and improvement processes needed to: demonstrate conformity, ensure conformity of the quality management system, continually improve the effectiveness of the quality management system. This shall include determination of applicable methods, including statistical techniques, and the extent of their use.

*Internal Audits (8.2.2). This is when you ask for your golfing partners for their comments and opinions that can help you.

* Monitoring and measurement of the process (8.2.3). The golf swing. Apply suitable methods for monitoring and, where applicable, measurement of the quality management system processes. These methods shall demonstrate the ability of the processes to achieve planned results. When planned results are not achieved, correction and corrective action shall be taken, as appropriate, to ensure conformity. In the event of process nonconformity, we will take appropriate action to correct the nonconforming process. Example: Controlling the golf swing process. Keep it simple to maximize the control, the golf swing is like throwing a frisbee with the left arm, minimize the wrist action, a shorter arm swing is easier to control than the overswing, control the rhytm to improve consistency, control shots with speed at which you unwind your body not with the hands and arms. Be mentally prepared.

* Analysis of Data (8.4). Determine, collect and analyse appropriate data (such as scores, distances driven, number of hooks, slices, miss hits, ball out of bounds) to demonstrate the suitability and effectiveness of the quality management system and to evaluate where continual improvement of the effectiveness of the quality management system can be made. This includes data generated as a result of monitoring and measurement and from other relevant sources. Develop your customized database or knowledge based of data that fits your characteristics, (height , age, flexibility, fitness, gender, skill level...) vs equipment and setup characteristics such as shaft stifness, optimum position... Recommendation: always carry a pen and paper to document your game.

* Continual Improvement (8.5.1). Continually improve the effectiveness of the quality management system through the use of the quality policy, quality objectives, audit results, analysis of data, corrective and preventive actions and management review.

* Corrective (8.5.2) and preventive actions (8.5.3). Take action to eliminate the cause of nonconformities in order to prevent recurrence. Corrective actions shall be appropriate to the effects of the nonconformities encountered. Example of a corrective action, after a miss hit (such as ball out of bounds): Try to keep your swing thoughts (thoughts about how to hit the shot) to only one mental cue such as tempo or See it Feel it Do it. Corrective actions may be required after miss hits or when the score objective (less than 100) is not achieved. Decide when corrective actions are required (see the process improvement chart below)

Data analysis, graphics and process improvements: This section contains tables and graphics which I don't know how to reproduce here.

JF
 
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C

Craig H.

#3
A good walk ruined.

I hunt and fish, and can be frustrated in any stretch of woods, and any body of water. Unlike the golfing sort, who pays, oh, $100 or more, for the privilege, while wearing strange clothes?

So there.


:rolleyes:
 
J

J-F. G

#4
Thank you for the link, the six sigma booklet is very well done. Your idea is good, my next step will be to adapt to six sigma and or TPS (Kaizen). Have a great day. /jf
 
J

J-F. G

#5
"A good walk ruined."

That is correct, however the following is also correct:

"Golf is like a love affair: If you don’t take it seriously, it’s not any fun. If you take it seriously, it will break your heart. - Arthur Daly"
 
A

Ashok GS

#6
A great interesting way of interpreting management systems to any type of industry. Finally its about continual process improvement.

This example, provides a solid role model for the upcoming CMMI for Services Model.

Thanks for sharing ! :)
 
J

joshua_sx1

#7
…I’ve heard also an application of SPC to fishing…

…these people are either really skilled with quality knowledge or obsessed with quality fad… :drool:
 
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