ISO 9001 Audit Next Week - Have I missed anything?

hassony

Involved In Discussions
#1
Hi

First of all I have to say this is a great forum, Its been very useful for me so far with some great input from members who ovbiously know what they are talking about (well mostly ;) )

I have a BSI audit next week (19/12), the auditor (who just happens to be an ex quality manager of this company long time ago!) will be looking at the purchasing, Goods in and Dispatch this time. I have only joined the company 6 weeks ago so I have been very busy trying to get everything ready for the audit, I will give a brief overview of what I have done so far and I will be glad if anyone can tell me if I have missed anything, this will be my fist BSI audit so I am worried that i might miss something obvious!

  1. first thing I have done is to make sure that all the procedures for the 3 departments are updated (some of the procedures haven't been updated since 1988!!),
  2. I have asked all the departments to update a skill matrix, the company have introcued a training record tool but thats not been running very smoothly!
  3. I have looked at the open issues from last time and made sure that they all have been closed down (what kind of evidence will the auditor ask for?)
  4. introduced a KPI for the suppliers and have asked the purchasing team to send out a supplier appraisal form to our main suppliers (again something that no one has bothered with before!)
  5. introduced an NCR system to monitor customer complaints, and general non conformances


they were three internal audits that needs to be done before the end of the year, I have done 1 so far and have planned the other two before the end of the year.

Is there anything else that I have missed? what do I need to prepare for him? I am planning to give him a copy of all the procedures for three departments that he will audit, do I need to show him anything else?


thanks for your help
 
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Phil Fields

#4
Re: ISO Audit next week

You should also review the Audit results from the last surveillance audit. Also be ready to answer the Corrective Actions required from any nonconformances from the past audit.


Phil
 

hassony

Involved In Discussions
#5
Re: ISO Audit next week

You should also review the Audit results from the last surveillance audit. Also be ready to answer the Corrective Actions required from any nonconformances from the past audit.


Phil
I have done that, there were 6 NCs, 5 of them have been corrected, what kind of evidence will the auditor seek for this, most of these NC's were arised because no one bothered to update procedures and follow the correct way of validating them and issuing them!, all the WI's have been updated now, and I am currently looking at bringing in a QMS system (q pusle) to manage documents, would the auditor be happy with copies of the updated procedures and the plan to implement a system that will control this in the future

I hope that he realises that I have only been been in the Job for 6 weeks and is happy enough with the stuff I am trying to introduce!
 
T

tyker

#6
1. Don't panic. Remember you're the customer and he wants to keep your business.
2. Good auditors don't come in looking for trouble and should be constructive. He's looking to see that the system is under control and your comments appear to suggest that it is.
3. Good auditors like to see an organization improving and evolving their systems so if you talk him through the changes you have planned this should work in your favour.
4. I deal with 3 BSI auditors and all constantly squawk "root cause" even though that expression doesn't appear in ISO 9001. It will help if you can demonstrate root cause analysis against previous BSI findings, internal audits, customer complaints and the like.
5. If he's auditing departments other than your own, make sure the respective managers are available and that staff in those areas are aware of any changes you've made to procedures.
6. Keep referring to item 1.

Good luck.
 

hassony

Involved In Discussions
#7
Thanks jennifer

I am planning to talk him through some of the changes I have brought/plan to bring, and I have already went through an audit run with the staff in these departments and I have invited the managers to be present for the audits and close up meeting

I haven't had time to create quality review presentation yet, is it worth doing a quick one for the audit or is it better to wait until next year where i can compile a proper report.
 

GStough

Staff member
Super Moderator
#8
One more thing you may want to consider is a process flow chart that depicts all the key processes and how they correlate and function within the organization. This is something our auditors ask to see every time they visit, whether it's a surveillance or re-cert audit.

Good luck! :cfingers:
 
Last edited:
T

tyker

#9
My secret's out at last.:eek:

Regarding the management review, I wouldn't do it just for the audit. If one's due, I'd get it in the diary with enough lead time for participants to prepare. It's for the organization's benefit, not the auditor's.
 

Colin

Quite Involved in Discussions
#10
You say that he is planning to look at purchasing, goods-in and despatch this time. He will also have the 'mandatory' items such as internal audits, management review, customer complaints, control of NC's, doc control etc. These tend to get looked at every visit.
 
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