Karenlb1970
Registered
Process auditing in a healthcare setting - discuss.
This is my first time in a healthcare setting and typically I am finding the audits that have been done to date are based around data not process...were the consent to treatment forms completed, was paperwork completed in the lab, were these blood tests done, were the screening tests done. They are all desktop reviews - pick your sample, look up the data, fill in a spreadsheet.
Would these be sufficient for an ISO 9001 audit? My gut feeling is no....because it doesn't identify who did what....e.g. consents were done....but only because nurses ran around like headless chickens chasing forms that the doctors should have done. Would adding an extra column for "consents uploaded by" be sufficient.
I am looking for
1) some persuasive arguments I can take to my boss explaining why process audits would add value over and above what he gets already
and/or
2) feedback from people who have implemented in ISO 9001 in healthcare settings more generally and how successful it works
This is my first time in a healthcare setting and typically I am finding the audits that have been done to date are based around data not process...were the consent to treatment forms completed, was paperwork completed in the lab, were these blood tests done, were the screening tests done. They are all desktop reviews - pick your sample, look up the data, fill in a spreadsheet.
Would these be sufficient for an ISO 9001 audit? My gut feeling is no....because it doesn't identify who did what....e.g. consents were done....but only because nurses ran around like headless chickens chasing forms that the doctors should have done. Would adding an extra column for "consents uploaded by" be sufficient.
I am looking for
1) some persuasive arguments I can take to my boss explaining why process audits would add value over and above what he gets already
and/or
2) feedback from people who have implemented in ISO 9001 in healthcare settings more generally and how successful it works