Interesting Discussion ISO 9001 audits from the perspective of registrants' customers - an interesting paper

Sidney Vianna

Post Responsibly
Staff member
Admin
#1
Paul Simpson recently shared an interesting paper titled Quality in the Supply Chain - A guide to what makes a ‘good’ ISO 9001 audit from the perspective of the customer and an organisation certified by an accredited certification body.

I think that it makes for interesting reading for those, who like me, want to ensure that certification to management system standards add value, confidence and assurance to ALL STAKEHOLDERS, just like in my Cove sig line. Unfortunately, since it's inception, almost 30 years ago, management system certification has been de-valued and trivialized. It has been deliberately commoditized so, it could be sold and consumed in large volumes. But, let's never forget the original intent of accredited management system certification: add confidence and assurance in the certified supply chain.

That’s why we should emulate the communication channels (feedback loops) devised in the IAQG controlled OASIS database for the whole IAF-led accredited management system certification sector. That is THE ONLY WAY users of certificates (primary stakeholders) can effect change and improvement, in terms of confidence and assurance in the supply chain. At present, the overwhelming majority of CB’s are blindingly focused on the registrants satisfaction and, unfortunately, a good chunk of them just want the path of least resistance to attain and maintain certification. The accreditation oversight layer has shown ineffective in terms of engaging with users of certificates and enabling/facilitating channels that allow certificate users to communicate with CB's, in advance of audits so, appropriate planning can be performed, as well as, post audits to provide CB's feedback about certified system performance. CB's are required (by ISO 17021-1) to devise certification programs for each and every registrant. Certificate users feedback should be a key aspect to customize such certification programs. A certified system that continually fails to deliver on customer satisfaction and product quality should be subjected to longer, more frequent surveillance and even unannounced audits. Without certificate users feedback, most registrants get audited once a year, for one or two days, as a rule of thumb. This boiler-plate, mass produced, assembly-line approach is ineffective and NOT in line with the intent of 17021.

No product improves without user's honest feedback. And, at the risk of repeating myself ad nauseum, the users of ISO 9001 certificates are NOT the registrants, despite the facts they are the purchasers of ISO 9001 certification.
 

Attachments

Elsmar Forum Sponsor
Thread starter Similar threads Forum Replies Date
G Non Conformance During ISO 9001 Audit - Not All Internal Audits Completed General Auditing Discussions 19
B Integrating ISO 9001/27001 External Audits - Audit Time Reduced? Discounts? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 4
Sidney Vianna IAF Ruling - No more ISO 9001:2008 nor ISO 14001:2004 audits after 2018-03-15 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 6
J ISO 9001:2008 - Can I still conduct Internal Audits in my company? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 7
F What is your favorite software for ISO 9001:2015 Internal Audits? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 3
C ISO 9001:2008 Surveillance Audit - No Internal Audits Internal Auditing 9
Marc ISO 9001:2015 vs. 2008 - Internal Audits - What changes are you making? Internal Auditing 44
G Combining ISO 9001 and TS 16949 External Audits ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
T Are Supplier Audits Required by ISO 9001:2008? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 11
Marc Does ISO 9001 *require* that Internal Audits be Process Audits? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 5
R ISO 9001 - Requirement for Process Audits ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 30
Colin What QMS Internal Audits must cover and ISO 9001 Internal Auditing 19
O ISO 9001 requirements for what Internal Audits must cover Internal Auditing 7
B Combined ISO 9001/ISO 14001 Internal Audits Miscellaneous Environmental Standards and EMS Related Discussions 7
B Corporate Goal about ISO 9001 Registrar Audits ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 8
F How to Integrate Audits and Audits Schedule - ISO 9001 and OHSAS 18001 Occupational Health & Safety Management Standards 2
A The Journey, the Audits, my Experience - Implementing ISO 9001 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 3
T Can ISO 9001 Internal Quality Audits be Outsourced? Internal Auditing 9
V ISO 9001 Virtual Audits - Ways to audit remote locations such as design centers General Auditing Discussions 6
G AS9100 & ISO 9001 Internal Audits (-+) - Auditor Qualifications AS9100, IAQG 9100, Nadcap and related Aerospace Standards and Requirements 26
J What to expect during Stage 1 and Stage 2 audits - Certification Audit ISO 9001:2008 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 7
M Auditor days for ISO 9001:2008 "re"certification audits Registrars and Notified Bodies 15
Y Can ISO 9001 Lead Auditor lead all the other Audits (TS16949, ISO14001 & ISO13485)? General Auditing Discussions 6
T The differences between FDA and ISO 9001 Audits US Food and Drug Administration (FDA) 6
N To Register to ISO 9001 or Not To Register? Will customer audits be reduced if we do? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 9
B Anyone Else bored with/during their continuing ISO 9001 audits? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 13
L Surveillance Audits for ISO 9001:2000 - defined intervals ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 5
T Health & Safety in ISO 9001:2000 Audits - OH&S Regulations ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 29
I How many fail ALL ISO 9001 registration audits - How many never make it? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 46
C Combined audit - ISO 9001 and ISO 13485 - Why Separate Audits? General Auditing Discussions 5
Gman2 ISO 9001:2000 Internal Audit: Someone PLEASE find me the "Shall" on "Process Audits" Process Audits and Layered Process Audits 37
A ISO 9001 Registrar Audits: Failure Modes General Auditing Discussions 27
Marc ISO 9001:2000 and 2008 Registrar Audits: What Questions are Being Asked? General Auditing Discussions 38
Gman2 ISO 9001 Internal Audit Checklists and Process Audits Process Audits and Layered Process Audits 31
CarolX Surveillance Audits under the ISO 9001:2000 version Registrars and Notified Bodies 8
M Internal Audits For Multiple Sites - 80 locations but only one is ISO 9001:2000 Internal Auditing 7
I Who should be present during certification audits (ISO 9001/14001)? Registrars and Notified Bodies 6
V Planning Internal Process Audits to the new standard - ISO 9001:2000 Process Audits and Layered Process Audits 7
M Scheduling Internal Audits - Has ISO 9001:2000 changed how you schedule your audits? Internal Auditing 14
K CMM (Capability Maturity Model) Audits vs. ISO 9001 Internal Audits Software Quality Assurance 16
T ISO 9001 8.5.2. - Identification and traceability to Identify Outputs - Services ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
T ISO 9001:2015 - Small Shop ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 7
M ISO 9001:2015 case study sample ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
M Sample of Nonconformity report for ISO 9001:2015 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 3
Q ISO 9001 8.5.1 - Control of production and service performance ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 5
M Case study help as per ISO 9001: 2015 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 17
M Case study solution help required as per ISO 9001 : 2015 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 1
A Refusal to discuss ISO 9001 obligations... what to do? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 8
B Can we be ISO 9001 certified without a physical office? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 6
S Documenting Design Verification Test Results (ISO 9001) Design and Development of Products and Processes 1
Similar threads


















































Top Bottom