ISO 9001 Certification - Successful First Registration Audit? (Poll)

[mshell]

I am curious to learn how many organizations obtained certification after the 1st audit. Please post to the poll.

 

[Claes Gefvenberg]

I am curious to learn how many organizations obtained certification after the 1st audit. Please post to the poll.

So am I. Good subject for a poll.

/Claes

 

[db]

It would also be a neat learning thing if you let us know what kind of nonconformances were found (if any), and what the auditors focused on.

 

[SuRiVs]

Not certified yet

It would also be a neat learning thing if you let us know what kind of nonconformances were found (if any), and what the auditors focused on.

I'm working in a small company that haven't been certified yet, so I will agree that knowing the nonconformances and the auditor's focus will be very interesting.

 

[RoxaneB]

Doing it right the fist time....ahh...I used that line on my resume a long time ago. Sent out 500 resumes before noticing the error....first time...not fist time. But, yeah, my location attained registration to ISO 9001:2000 (and ISO 9002:1994 way back when) on the first attempt.

Long audit for us...

- July 1 = US Sales office
- July 3 = Canadian Sales office
- July 8 & 9 = Actual location

Nonconformances

1. (US Sales) 6.2.2 Competency, Awareness and Training : Training was not complete for processing a New Product Inquiry.
2. (CDN Sales) 4.2.4 Control of Records : Record retention period was not identified for all key records.
3. (Site) 7.4 Purchasing : The continuing qualification method identified for XYZ is not the method currently employed. The method used is the "Supplier Performance Evaluation" whereas the method stated is an Audit by ABC.

Opportunities for Improvement

1. (US Sales) 4.2.4 Control of Records : You may wish to review the retention times of some key records to ensure they meet all legal requirements.
2. (CDN Sales) 8.2.1 Customer Satisfaction, 8.4 Analysis of Data, 8.5.1 Continual Improvement : You may wish to consider having feedback from the mill on delivery performance. Both from a "ready to ship" and "ship" status.
3. (Site) 4.2.4 Control of Records : You may wish to consider identifying the disposition/disposal requiremnts for archived records on tape.
4. (Site) 6.3 Infrastructure : The telephone communication system between the *** and the @@@ has the potential to allow misunderstanding of requirements. You may wish to consider replacing the verbal system with a documented system.
5. (Site) 7.6 Control of Monitoring and Measuring Devices : Consider applying monitoring and measuring principles to manufacturing processes (e.g., Maintenance).

 

[Icy Mountain]

"We" (former co.) registered 2 sites, 125 souls each, to 9k94, in 9 months, in 1998, 1st 3rd party audit. Secrets:
Good, strike that, excellent steering committee (1 non-managment rep. from each dept.) at each site.
1 knowledgable and intelligent CQE/CQA at each site (besides me, the QMgr.)
Good consultant, knew the standard, keen on process maps, death on overwriting/overdocumenting (they were 9k94 registered).
Near fanatical support from the Pres & CEO (just don't let him talk too the registrar too lon).
Fair and reasonable auditor(s) from NQA-USA (select a registrar that fits you).
We had a couple of minors each site, related to not doing what we said (due mostly to the speed and abbreviation of training and internal auditing required to implement the system that quickly).

 

[RoxaneB]

Audit Plan

Day 1 - US Sales

• 7.2 Customer related processes
• 4.2.3 Documentation requirements
• 6.2.2 Competency, awareness and training
• 7.1 Planning product realization
• 7.5.1 Control of production
• 8.2.1 Customer satisfaction
• 8.5.2 Corrective action
• 8.5.3 Preventive action
• 8.5.1 Continual improvement

Day 2 - CDN Sales

Same as above

Day 3 - Site

• 5.0 Management responsibility
• 6.1 Provision of resources
• 6.3 Infrastructure
• 8.2.1 Customer satisfaction
• 8.5.1 Continual improvement
• 4.0 Quality management system
• 6.0 Resource management
• 8.2.2 Internal audit
• 8.5.2 Corrective action
• 8.5.3 Preventive action
• 7.4 Purchasing
• 7.5 Customer property - verify exclusion
• 4.2 Documentation requirements

Day 4 - Site

• 7.1 Planning of product realization - verify exclusions 7.3, 7.5.2, 7.5.4
• 7.5.1 Control of production
• 8.2.3 Monitoring and measurement of process
• 7.5.3 Identification and traceability
• 7.5.5 Preservation of product
• 8.3 Control of nonconforming product
• 8.2.4 Monitoring and measurement of product
• 7.6 Control of monitoring and measuring devices
• 7.4.3 Verification of purchased rpoduct
• 8.4 Analysis of data

 

[Christi Day]

We just passed the certification audit to 9001:2000 (first try). I must admit my ideallist attitude towards the entire process has been shattered. Our auditors did not seem to know the standard or understand the spirit of the standard (which reminds me to find that other thread about registrars to vent my frustration). Our findings were:

Rulers in the office were not calibrated (they are used for straight edges in non-engineering areas).
Training records did not indicate re-evaluation dates.
Three quality systems notices were not processed in a timely manner.
Three bottles of chemicals in the Test Lab were expired.
Each record does not specify owner, retention time, disposal method.

 

[gpainter]

I do not believe that are many companies that took more than 2 times. Most on the first for ISO. However it took a local company 3. Do the Preassessment and correct the findings and you should make it. Good Luck and help is here when needed.

 

[gpainter]

We just passed the certification audit to 9001:2000 (first try). I must admit my ideallist attitude towards the entire process has been shattered. Our auditors did not seem to know the standard or understand the spirit of the standard (which reminds me to find that other thread about registrars to vent my frustration). Our findings were:

Rulers in the office were not calibrated (they are used for straight edges in non-engineering areas).
Training records did not indicate re-evaluation dates.
Three quality systems notices were not processed in a timely manner.
Three bottles of chemicals in the Test Lab were expired.
Each record does not specify owner, retention time, disposal method.

Just wondering, who is your registrar.