ISO 9001 clause 10.1 vs 10.3


Quality Assurance Manager
The more I search the less I find regarding the concept of "continual improvement". To me, ISO 9001 clauses 10.1 and 10.3 are virtually identical. So I ask, what is the real difference? What would you audit differently between the two clauses?

Big Jim

There certainly some overlap between 10.1 (especially 10.1 c) and 10.3. The difference is 10.1 is specifically dealing with customer requirements and customer satisfaction, and 10.3 deals with your entire quality management system.
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