ISO 9001 Clause 7.3 Design and Development for Service Firm

[John Broomfield]

Yes of course, here you are.

I just want to clarify that this is exactly what we do now. I did not change anything yet although i think that we have to make some improvements

thira7,

I see no learning objectives as design inputs.

You say the "framework" of the training is based on the "participants? competency and experience".

This suggest that you enable the participants to assess their competency against the learning objectives (or competency requirements) before they sign up for the course. Or that the participants may sign up for the parts of the course that will help fill gaps in their competence.

Normally, courses are designed to fulfill learning objectives. Those learning objectives come from the competency requirements but rarely fulfill all of the requirements for competency.

For example, the training may provide the knowledge but not all of the skills.

Lastly, participants may lack the innate abilities to become competent - are the participants informed of these innate abilities before they sign up?

I suggest you ask top management to identify the process owner (the person who has the most expertise in this process) and for you to work with this person to analyze "designing training programmes" more deeply.

John

 

[kgott]

Hello Again,

I guess some of you are familiar with my organization and our activity, especially Sam and Jane B

7.3.6 Design Validation

• Any Suggestions?

7.3.7 Design Change

• Any suggestions?

I work for a consultancy and I have been stuidied our processes and concluded that:


7.3.6 Design Validation - There is nothing better evidence for this than customer satisfaction ratings for this. My employer does client satisfaction very well so I am lucky in that respect.


Another way to validate design is repeat business I.e, the client has awarded us another job so therefore the service we provided before is thereby validated. It worked last time so it must have been OK.


7.3.7 Design Change - a) The customer wanted xyz but after talking to the client we are now going to do abc for them so there is a change to the design of service we are going to provide them. b) Are you sure a change in the scope of the service to be provided never happens?? A scope change necessitates a design change (and a design change review and approval)