Long time reader (lurker), first time poster: Currently I'm in the process of writing a quality manual and ISO9001:2008 setting up the certification process for a company that puts together demo kits for in-store promotions. It's put together with customer product (samples, coupons, handouts) all to the customers' spec's. We decide the box it goes in and supply the generic tools for the demo (fork/spoon, napkin, etc) based on what the customer called out in their job. We ship them out across the country to where the customer specified. This is done with customer's approval as they gave us the specs. Do we need to include Clause 7.3, Design & Development, in all its clauses? Most of what I've read so far seems to indicate justifiable exclusions, but then I read something else that contradicts that. Guidance is most appreciated. Thanks.
Last edited by a moderator: