ISO 9001 Clause 7.3 Design and Development Sub-Clause Exclusions

#11
Wendy2,

In that case you have no need to further design the goods part of your product.

How important are your customer services (before orders, during fulfillment and after delivery) to the success of your business?

If important, who designs the service part of your products?

John
John - with respect, your comments are better addressed in the on going and long debate over this subject, in another thread. Since we're speaking of the OP's original request about product design, the answer is, yes, they can exclude it. To go off on another tack, to debate the philosophy of whether the company designs services is somewhat in appropriate here, since the chances are, no CB would touch that interpretation.
 
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somashekar

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#13
Thank you John, I'll be asking that question of the VP and see where we need to go from that. Wendy
We decide the box it goes in and supply the generic tools for the demo (fork/spoon, napkin, etc) based on what the customer called out in their job.
Dear Wendy2.
When you say this quoted above, you determine the requirements of the box, like size, thickness, material, reinforcements, etc. based on the weight and volume and delicacy of the packed products. To aid you in this you also have inputs of how the consigment will be handled (air / surface / sea) and perhaps you may have had inputs about some transit damages which you have studied.
With all these inputs, if you want to determine the packaging type and style and instructions on the pack, and get them done, then you design and develop the packing.
If you rather select everytime from already designed standard packing as you mention, then your scope does not include 7.3.
Reading your scope of operations (as you mention this : but have no after shipment responsibility) it is better 7.3 kept an exclusion duly justified.
 

John Broomfield

Staff member
Super Moderator
#14
John - with respect, your comments are better addressed in the on going and long debate over this subject, in another thread. Since we're speaking of the OP's original request about product design, the answer is, yes, they can exclude it. To go off on another tack, to debate the philosophy of whether the company designs services is somewhat in appropriate here, since the chances are, no CB would touch that interpretation.
Andy,

I agree with you that for certification purposes the requirements of clause 1.2 tend to prevail.

But here Wendy is ascertaining the importance of the service part of her company's products. She may find that service is the main thing that concerns customers. Indeed, service quality may be a quality objective.

Accordingly, for the management system to be adequate it must also assure service quality and enable continual improvement of service quality.

As such the system may include service specifications. The quality manual may also have to describe two scopes:

  • Scope of the system (as it is)
  • Scope of the system for the certificate (with no mention of service)
But surely the system should be for more than just certification?

I am guessing that you are saying scope B cannot be the same as A because of clause 1.2. In doing so are we are in danger of ignoring clause 5.6.1 that requires the system to be adequate?

I shall also post this in the other thread to which you refer and later will delete the post that helps the least.

John
 
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