ISO 9001 Clause 7.4.1 Supplier Rating System - Seeking simple system example

R
#11
Vendor Rating System

Hello all,

Can anyone help me in the search for a good Vendor Rating System.?

The system we have in place meets the requirements of QS9000 but we are looking for something that actually yields good info and is flexible and user friendly; (KISS).

Any info on good web sites, publications or anything!!! would be much appreciated.

Cheers,

Rob
 
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M

mooser

#12
Rob,
Here is a system that we presently use, it has some problems, but I believe overall it is a worthwhile system:

We have the following categories-
Quality- defined as percent of accepted material. This is worth 30% of overall score.
Delivery - percent of on time deliveries (within 3 day window), worth 30% of overall score.
Value - Continuous improvements to proactive cost reduction, worth 20% of overall score.
Response/Technology - Response to our issues/ Supplier's level of engineeringand/or equipment capabilities. Worth 20% of overall score.

Quality & Delivery are measurable. But the other two are subjective so we rate the percent with the input of Quality, Purchasing and Engineering and use the average.
We then have overall percentage categories for Outsanding, Good, Acceptable, Fair, Marginal, and Unacceptable. The last 3 categories require various degrees of punitive actions (CAR, visits, new business hold).
Overall evaluations are done on a quarterly basis.

I hope this helps you.

mooser
 
R
#13
Mooser,

Thanks for your reply.
I like the idea of this system and epecially combining measurable and immeasurable commodities together.
I imagine this allows the good flexibilty so that the overall picture is viewed when rating suppliers.

One further question though what sort of system have you used to flag a need for corrective action?

Again thanks for your reply.

Has anyone else out there used such a system and found it of value?

Rgds,

Rob
 
V

venkat

#15
Customer satisfaction template

I would like to have a template for measuring customer satisfaction similar to the pne for vendor rating. After the product is given to the customer we have to get feedback.

If any template is available it can be used for all types of oerganisations, making some additions to suit the needs

Viewers your help please
 
G

Gary Calahan

#16
supplier rating system

Can someone please help me. I am looking for a supplier rating system that is not to complex. Any help would be appreciated.
 
G

Gary Calahan

#18
supplier rating system

Al, thanks for such a quick response! I have reviewed the document and do not completly understand the 0-100 points from supplier survey (SSR) portion of the document. Can you possibly explain ?
 
A

Al Dyer

#19
That would be the actual score of an audit. If you need a copy I will send one. For QS-9000 certified companies they got an automatic 100 points.
 
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