ISO 9001 Clause 7.4.1 Supplier Rating System - Seeking simple system example

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Marc

Hunkered Down for the Duration with a Mask on...
Staff member
Admin
#22
Good thread. Lots of good forms and info. Thanks for sharing, folks! :thedeal:
 

barb butrym

Quite Involved in Discussions
#23
no perks?

Howard, don't you give any credit for the registration/certification? once registered i say on mine, to ignore the questions, and send in a copy of the qa manual and the cert....just a personal opinion.....I know when I am on the recieving end of a survey, I appreciate that.......:bigwave:
 

Howard Atkins

Forum Administrator
Staff member
Admin
#24
Re: no perks?

Originally posted by barb butrym
Howard, don't you give any credit for the registration/certification? once registered i say on mine, to ignore the questions, and send in a copy of the qa manual and the cert....just a personal opinion.....I know when I am on the recieving end of a survey, I appreciate that.......:bigwave:
Yes and no.
See thread http://Elsmar.com/Forums/showthread.php?s=&threadid=4349 .

This was a form that I submitted as a response to the request for forms.
The questions in fact go beyond ISO 9001. During the audit to verify the answers it is not necessary to actually audit all areas but to use the answers of the auditee as scores.
As we all know the certification is not always a true reflection of the real ability or state of the QMS.
I personally when I conduct supplier audits do not sit down and go through the procedures to find non conformancies as in a third party audit, the most important aspect is that the auditee gives me a feeling of confidence in his system and that he controls it. The atmosphere and the internal relationships are more important.
The real question is if one's supplier has certification then why audit: there are a number of reasons, critical parts that one has to be convinced that the supplier really can meet his obligations, a number of complaints that have not been dealt with properly, despite certification, to help the supplier become aware of strengths and weaknesses that a third party audit does not deal with.
The process of supplier audit should be one of suplier development which alins the expectations of the customer with those of the supplier.
 
J

JodiB

#25
performance tracking

I've searched out and read just about everything in the Cove related to supplier evaluation and approval, but there is one area where I need additional information:

How do you keep track of the supplier performance?

I understand all about determining what is important to us and setting it as criteria. But in order to re-evaluate the supplier at whatever intervals we determine, we'll need to have the data to evaluate. How do ya'll keep track of (ex.) late delivery, returned goods, bargaining, billing as agreed in contract, etc. ?

I'm going to need a system that won't be overly burdensome to use and can work in Excel or be paperbased. Yuk, I know. But that's the reality. I suppose I might dummy up a very simple Access file if needed. But we don't have anything fancy and we don't have much manpower.

Gathering the info from all those directions could be a bit difficult without a system in place.

Any ideas to share?:confused:
 
J

JodiB

#27
thanks Hank

That is an excellent link for small business tools! Yowza! I'm going to use some of those spreadsheets for my husband's real estate work.

I have seen that vendor evaluation before and it may have been you who posted it. But the thing is that it is impossible to fill in without the information to put into it. On-time delivery etc. And that is my problem. How do ya'll get this information and record it in a way that can be used by purchasing for evaluating a supplier?

Is there a spreadsheet or database that says when a delivery was supposed to be made and the warehouse completes it with the receiving date - and the purchasing dept does a sort by vendor on these columns at the time for re-evaluation of the vendor? What about if something comes in and our tooling dept determines that it doesn't meet specs? How does your company log in this information about the vendor so that purchasing has access to it?

That's what I'm talking about. Where does purchasing get the info from? How is it communicated?
 
B

balaji_blr

#28
Customer satisfaction survey - Software

Please find herewith the attachment for the customer satisfaction rating
for software org.
venkat said:
I would like to have a template for measuring customer satisfaction similar to the pne for vendor rating. After the product is given to the customer we have to get feedback.

If any template is available it can be used for all types of oerganisations, making some additions to suit the needs

Viewers your help please
 

Attachments

apestate

Quite Involved in Discussions
#29
http://elsmar.com/Forums/attachment.php?attachmentid=43

Al's supplier value rating is an excellent form that I'm incorporating into our QMS, but I have two questions about it.

What if we have a supplier we still want to use even though they're sub 60 on the SVR? What would be a good way to add points if necessary to get suppliers back in the metric?

What if the Supplier Survey isn't really applicable? For instance, I extend our QMS to cover the freight carrier that delivers crates of our parts. They don't have any ISO documentation. I'm sure they have similar procedures but I don't think they would do well on an ISO oriented supplier survey. How would you handle this?

--Erik
 
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