ISO 9001 Clause 8.3 Design for an education services provider

[sunrizenew]

Dear Brothers

For an educational center provide an education services, the organization is providing an education services to its students with special needs, the orgnization was develop a syllabus to rehiblilation of students, this syllabus had been developed from 2 years ago

if the organization welling to be ISO 9001 certified, so in this case is the design clause 8.3 will be applicable??

and is design clause will be retroactive applicable to syllabus that already developed and used? or the procedure will put in place for any further developed syllabus in the future?

 

[Jen Kirley]

Good day sunizenew,

Where education is the product (development), then 8.3 applies. That includes the design already in place at time of certification, if the design was done by that organization.

If another entity is wholly responsible for the curriculum development and updates and your organization provides delivery only, 8.3 may not apply yet the organization could be held liable by customers for ensuring the curriculum is appropriate before delivering. That delivery organization might therefore find it worthwhile to review the processes that produce the curriculum, since the delivery entity is so often the focal point when success or failure become apparent. This is the same principle in organizations that manufacture widgets that are designed by someone else. Unless their scope clearly omits design, they are not "off the hook" because it has been outsourced.

Does this make sense?

 

[tony s]

Applicability of 8.3 to education services providers, particularly schools, depends on the type and level of the institution. Primary and secondary schools derive their curriculum from the national department of education. Thus, 8.3 will not apply. However, universities and colleges design and develop their own curriculum. Obviously. 8.3 is applicable. If there is an institution that offers education services for students with special needs, and there is no existing national curriculum standard, the institution has to design and develop its own curriculum but will need validation by the national department of education. 8.3 applies to such institution.

 

[sunrizenew]

Thanks for reply

They develop their own curriculum so calause 8.3 will applied

But i still have to make questions, the clause 8.3 will be applied even the scope have no words about design

I.e if the scope of qms didn't contain design, still we are required to apply clause 8.3

 

[tony s]

My understanding is when an organization is responsible for the design and development of its products/services, the scope of registration indicated in the certificate mention something like "Design and Provision of _____________". However, it's not the statement in the certificate that decides whether 8.3 is applicable or not. It's the organization's context and nature of operation, products and services that ascertain 8.3's applicability.

 

[sunrizenew]

Ok thanks, but i have still have a question

Our circlum and syllabus were developed by our self one or two years ago and used to qulify and rehabilitation of student and the national department of education in our country have no comment on it and still we are using it, this was before we go for iso 9001

I preare a procedure for clause 8.3 but i think we will not going to develope a new syllabus in the near future, so are the clause 8.3 will be applied to previous material and servcied privided? Or only if change happen or if new material developed?

 

[Jen Kirley]

If you are never, ever in future going to design or make changes to the current curriculum, then 8.3 can be excluded if this is the beginning of the certification process.

 

[sunrizenew]

No could be changed and we will apply 8.3 in our qms, my question how to treat old curriculum, are we need to apply whole process of 8.3 on old curriculum?

 

[Dr. IJ Arora]

Dear Brothers

For an educational center provide an education services, the organization is providing an education services to its students with special needs, the orgnization was develop a syllabus to rehiblilation of students, this syllabus had been developed from 2 years ago

if the organization welling to be ISO 9001 certified, so in this case is the design clause 8.3 will be applicable??

and is design clause will be retroactive applicable to syllabus that already developed and used? or the procedure will put in place for any further developed syllabus in the future?

Design clause applies to both products and services. In your case, even if you changed the curriculum you would be re-designing. Moreover getting an exemption is no more an option. So even if you do not design, you still have to justify that you don't, for example in an audit. So it is your choice. My thought and recommendation would be to include meeting the requirements of 8.3 in the basic form.
If you have any more specific questions and queries please do ask.
Good luck with your certification.