Re: Taking my company to ISO 9001 certification - Some advice for me?
Hello,
I am so very glad to have (accidentally) discovered this forum! I 've been searching for info about implementing ISO 9001:2001 in our company and this site is very useful.
I work in small business: 10 people, we produce doors and windows in a small factory. The boss decided to have ISO mainly because our main supplier and kind of partner wants us to have it, we are their only client at the local level. It's a German company that produces high quality profiles and panes and it is ISO registered. They are "educating" us in a way, so that we can both make more money. We are at the moment the leading factory in the area and we want to maintain the position and expand!
I need some help because I was appointed responsible for quality in the company and I am new in the field.
I have read a lot around, but I still have some questions and I would be most grateful for your help:
1. Is it OK to put it as a quality objective in the Quality Policy:
"1.Maintaining the market leader position at the local level and raising our market share, trough high-quality products that meet our customer requests"
2. Can you help me with some examples and templates of procedures (the 6) and forms for such a
small company? I dont want to complicate things, given the fact we are small. We are: the manager-owner, the engineer - brother of the owner and I, we also have 1 shop with 1 seller employee, and 6 workers at the plant.
3. How can we comply with 7.4. when the German company is actually controlling us, trough regular audits...we can't afford to ever audit them, we only use their materials, put them together according to client requests and our measurements. We only do visual inspections post purchase.
In Romania, a lot of people are changing their old doors and windows now... they come with their measurements, we make a draft offer, if they accept, we go measure the place, we say a final price, if they accept it, it takes 3-10 days to do the order and then we deliver it and install it. That's all, in large.
How can we not complicate this by inefficient r
ecording? That's killing us.
We use a software the supplier gave us, that records the order, the draft offer, the final offer, the design of the final product, we print it, give it to the workers, they manufacture the final product, and deliver.
That's it...
4. Is it possible that 21 categories of records actually mean less that 21 records? Because a file of an order in our software plus the printed final ofer signed by the customer, given into work by the engineer and signed as done, verified and delivered by subsequent workers can cover more cathegories.
We are working in developping the system, we have a lot to do, but we are confident!
Thank u all, for being so helpfull.
driaadi
P.S. appologize if stupid questions...
