To make sure that communication works within an organisation doing its day-to-day business, you need to understand i) who? needs to know ii) what? at iii) which point of time? (and it would be usful to understand iv) why? as well).
So clarify how work is done (ie your processes) and who is involved in each task within the process (we use RACI as a way to define role involvement).
Whether you then define the processes is down to your own judgement.
So clarify how work is done (ie your processes) and who is involved in each task within the process (we use RACI as a way to define role involvement).
Whether you then define the processes is down to your own judgement.
