This may sound like a silly question, but why do you ask? What value is gained from your employees knowing all of the clauses? I would focus more on what ISO 9001 means to your company, how it impacts the employees.
For me, my Management System Orientation is comprised of two parts, both in powerpoint presentations.
The first is nicknamed "Light and Fluffy." L&F is an introduction to ISO 9001, a humourous anecdote on the various standards and where else the employee may have seen the ISO term, levels of documentation, accessing documentation, training, auditing, and the policy/objectives.
L&F is usually conducted within the employee's first week on the job.
Several weeks into the job, the employee received what is affectionately referred to as the "Hardcore" presentation on the Management System.
In my department, I have matrix that lists all the clauses along one axis and all the positions within the company along the other. I then indicate to what degree each individual is impacted by that clause:
- M - Master (champion, know inside and out)
- U - Use on a daily basis (either consciously or not)
- F - Familiar (guess what...we do this...next clause)
- N - Not applicable (design and development)
The HC presentation describes each clause and sub-clause. Based upon the information in the matrix, the presentation is tailored for that individual. Example: A crane operator will not learn all the ins and outs of our Management Review, but I do want him to know that Management is kept up-to-date about our processes and results and that communication flows both ways.
