K
We are currently working on ISO 9001 and I have a question on documenting a process. I'm finding out that process owners have decided not to document the whole process, just parts of it and I'm not sure if that is okay or not. More specifically, the process is purchasing and the issue is that sometimes they send out a letter of intent to a supplier and sometimes not, but that is not documented anywhere in their process and the letter of intent template is not controlled. Is this okay? Thanks for the help.

