Hi Jim, I can imagine the issues you find here. Keep in mind that all standards are based on the principle of consensus and applicability in the market. While writing the standard we learned that the term 'client organization' (or anything similar) could not be translated properly in a number of languages (as I recall especially Japanese was an issue). Hence a alternative term was sought and found.
View attachment 26700
Combine this with organization and demand organization and it begins to make sense (I hope)
View attachment 26701
Keep in mind that 'the organization' in ISO41001 refers to the FM-organization, not the 'whole organization' which could include both the demaind and FM-organization when FM is organized inhouse. So demand as stated here is the demand that is related to the realization of the primary process of the core business/client/demand organization.
Does this make sense?
I like your example and agree to it. To be quite honest: I am not precious at all about certification as such. I believe this could be the cherry on the cake if the whole team is craving this document to prove that their efforts and hard work paid of. That's all as far as I am concerned.
Of course there can be commercial incentives to go for certification, but for me the journey itself is more important that the certificate. I am only interested in the robustness and effectiveness of the management system (does it work and do what it is supposed to do).
Are we in alignment again ;-)