ISO 9001 Registration to get new customers - What other benefits would ISO bring?

Q

QualityGuy2

#1
Hi my company is thinking about getting ISO certification, but we have a good quality program now and are very disciplined when it comes to documentation and for us, I think the ISO tag would only be something to attract new customers, BUT I am really afraid that all of the extra documentation and auditing will lead to more problems than benefits. Does anyone have any input on this. The only link I could find in a quick search was for this site talking about ISO as a selling point which it probably would be for my company, since we have already established our own procedures and documentations. What other benefits would ISO bring???
 
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D

dianel

#2
Hi my company is thinking about getting ISO certification, but we have a good quality program now and are very disciplined when it comes to documentation and for us, I think the ISO tag would only be something to attract new customers, BUT I am really afraid that all of the extra documentation and auditing will lead to more problems than benefits. Does anyone have any input on this. The only link I could find in a quick search was for this site talking about ISO as a selling point which it probably would be for my company, since we have already established our own procedures and documentations. What other benefits would ISO bring???
i doubt you would have extra documentation, and you can always call the audits out a min of once a year. What I like is we have a nice training tool and accountability. Also, when something is not working it is easier to determine..."was the process being followed and is just not effective?" "Was the process not being followed" OR "Hey..we need a process".
 
C

Chris Ford

#4
Re: New Folks - Please Take a Minute and Introduce Yourself/Say Hello!

Hi my company is thinking about getting ISO certification, but we have a good quality program now and are very disciplined when it comes to documentation and for us, I think the ISO tag would only be something to attract new customers, BUT I am really afraid that all of the extra documentation and auditing will lead to more problems than benefits. Does anyone have any input on this. The only link I could find in a quick search was for this site talking about ISO as a selling point which it probably would be for my company, since we have already established our own procedures and documentations. What other benefits would ISO bring???
I think it depends on your company's mission, as well as the needs of your customers. It depends on what your company is manufacturing / selling.

Why will certification attract more customers, in your opinion?

Do you serve an industry that looks for certification? Does the company intend to distribute product internationally?

If you currently have a good quality system in place, why would there be any extra documentation?

Have you conducted a gap analysis? What parts of your quality system need to change? What's missing?

In my opinion, the quality system should not impose burden on your business model. If it's completely non-existent, there would obviously be new requirements which could easily be translated into "burden" - at least until it's shown through your monitoring system that the quality system is effective.

But, then you need to determine what will make your system effective? You could write volumes of procedures, and people could follow them. You could generate a ton of records to prove it. But that doesn't make the system effective. It just means you know how to fill out some forms.

Beginning with your top-level objectives, you can make your quality system work for you. Make it an everyday part of business and an everyday tool to systematically reach your business objectives with an ROI.

With an effective implementation of a quality system, I've seen processes streamlined, overhead cost reduced, work efficiency improved, COGS reduced, improved customer satisfaction, reduction in complaints, improved product reliability... and the list goes on.

I work in an industry where a quality system is mandatory. I've been to many manufacturers whose quality systems were so overburdened, the cost of quality was astronomical. Many organizations jump on a "procedure writing" freight train, and don't stop until they've strangled themselves by their own processes. I went to work for a company once that manufactured two products. They had about 30 manufacturing procedures in place, but nearly 1000 other procedures around the company. Many were duplicated or contradicted one another. I try to approach a quality system from a very practical perspective. The system will never be fully effective unless it speaks to the very heart of a business. It'll always be a thorn in the company's side (an "us against them" mentality) unless it can demonstrate some kind of ROI.

So, bottom line is if changing your current quality system will create additional recurring cost to the company with no ROI, it's not implemented correctly.

I hope that gives you a little insight and good luck with it!
 

Marc

Fully vaccinated are you?
Leader
Admin
#7
No big deal - Just focusing on the topic. It will get lost in that very long Introductions thread.
 

harry

Trusted Information Resource
#8
What other benefits would ISO bring???
From the business perspective, it is just another 'tool'. What you want the tool to achieve is entirely up to you. If all you want is to get some extra business (for marketing purpose), then it will be just that and remain a piece of paper framed up in a corner of the office.

If you want it to be a competitive advantage and work towards it, it will provide a system to drive consistency, efficiency (systematic) and customer focus and yield results on a longer run. If you desire more, it's possible also but may take a bit of time, effort and change.
 
P

Polly Pure Bread

#9
Hi my company is thinking about getting ISO certification, but we have a good quality program now and are very disciplined when it comes to documentation and for us, I think the ISO tag would only be something to attract new customers, BUT I am really afraid that all of the extra documentation and auditing will lead to more problems than benefits. Does anyone have any input on this. The only link I could find in a quick search was for this site talking about ISO as a selling point which it probably would be for my company, since we have already established our own procedures and documentations. What other benefits would ISO bring???
At least you know where you are. From there, find out what is needed. Assess and plan. Why not welcome additional documentation if pivotal in value adding to your business? If adding documentation is not a viable option, then don’t go for it. Just focus on your needs and focus on your customers’ needs to meet specific goals. Make customer satisfaction the way of your life. Commit to deliver quality products and services then benefits of ISO will follow.

Good luck.
 
M

mahasatta2002

#10
The one who has decided to go for the certification might be clearer,

why is he going for it?

If the customers are demanding for the same then there is no option.

However, if the organization is doing on it's own just for marketing

Purpose than the objective is limited.

When ever such a question comes, though it would be detrimental to

the Business interest, I say, "There is no need for Certification.

Go ahead if one can prove competence without it''.

Note: Certification is a proof of competence given by an independent

Third Party that, instills faith in others as to what, one is claiming is

right and worth depending on.

ISO 9001:2008 is a very good, useful and beneficial system if

implemented properly and truthfully.

Infact,right from Birth to Death the whole world is after certification

without which what we claim, is not accepted and is the first step

before any body wants to entertain us.

It is only because of ISO implementation companies do follow.

1) PDCA cycle
2) Set objectives regularly as a system.
3) Undertake training on regular and systematic basis.
4) Top Management demonstrates its commitment.
5) Conducts Internal audits and Management Review Meetings.
6) Undertake Corrective and Preventive Action (CAPA).

Finally by following this system, the Top Management gets to learn

about Customer satisfaction and complaints thereby, take actions

beneficial to the Organization and not be taken by surprise.


 
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