ISO 9001 - Requirement for Work Instructions

C

Chris Ford

#21
Hello!

Thank you all for your feedback. The different perspectives are great!

So here's part of my issue, there is not much knowledge of the 9001 standard in our organisation, so when If I was to say 9001 Jargon (product realisation, quality policy, quality objectives, etc) I often get a blank look or the BS routine, so I try and break it down but often this will involve putting my own spin on it (as I am interpreting the standard for them).

I am sure you guys have faced this, how do you overcome it?

Thus part of the reason I am leaving, no one has much knowledge of the standard because many of the top execs in the company don't have much regard for the quality standard (and compliance for that matter) it is essentially a "door opener, but not much else" (to get new contracts - this is how it has been described to me by the execs) infact they wanna get rid of it but they can't.

I have tried selling the benefits, but there is to much disregard for it.
You don't have any choice. Many companies implement ISO 9001 quality management systems as a marketing tool, and never fully implement the concepts. There are many "registrars" who will issue certificates without really examining the system beyond the top level. Once you learn from Management that it really doesn't intend to fully implement a quality management system, you're left in the position you're in now. There is no way to overcome it, unless Management becomes more open to looking at the benefits of a quality management system, and what it can do for the company. If you have the energy, experience and tenacity you'll need for this undertaking, you could stick around, and hope they'll eventually come around. They've admitted to you that the quality system is there as a decoration - that doesn't seem to be where your career interests lie, so it's probably best to part ways.
 
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