ISO 9001, section 4.3 Determining the scope of our QMS

qcstar

Starting to get Involved
#1
Hello Readers

One of the core business of our company is repairing mobile phones we receive from our customers.The company is going for ISO 9001:2015 certification

Will it be alright to define the scope of QMS as

'Service & repair of mobile phones'

The clauses that is not applicable for the scope is

8.3 Design & development of products & services

Also the standard refers clause 8.5 as Production & service provision. In our manual, should we refer this section as

8.5 Provision & service provision or only Service Provision

Inputs for above queries are welcome.

Thanks in advance
 
Elsmar Forum Sponsor

dsanabria

Quite Involved in Discussions
#2
Hello Readers

One of the core business of our company is repairing mobile phones we receive from our customers.The company is going for ISO 9001:2015 certification

Will it be alright to define the scope of QMS as

'Service & repair of mobile phones'

The clauses that is not applicable for the scope is

8.3 Design & development of products & services

Also the standard refers clause 8.5 as Production & service provision. In our manual, should we refer this section as

8.5 Provision & service provision or only Service Provision

Inputs for above queries are welcome.

Thanks in advance
On the scope - you mentioned "one of the core..." what are the other ones.

Under 8.5 - the second you start reinventing or renaming the clauses - you are bringing unnecessary scrutiny to your process. Not sure on your logic to change it...

Yes - if you do not do 8.3 Design & Development then yes you could make it not applicable but you must explain why it does not apply - justification for non applicability
 

Randy

Super Moderator
#3
What does 'Service & repair of mobile phones' entail?
Who are you doing it for?
Where will you be doing it?
For what reason are the phones to be serviced or repaired?


You can call 8.3 Design & development of products & services anything you want and put it anywhere you want, it's your choice.
 

qcstar

Starting to get Involved
#4
Hi, Besides repairing the mobile phones, our business also includes repairing other electronic goods which is not being covered under ISO. The area of repairing mobile phone is what we want to cover under 9001.

Though we are doing services and not involving any production process, can we still refer to 8.5 as Production & service provision ?

Service & Repair of mobile phones entail the following process:
1. We receive mobile phones from our customer which has defects e.g SIM not getting detected, Wifi not working etc.
2. We diagnose, identify issues and rectify those issues
3. After rectifying those, phones are sent back to the customers.

The processes involved are:

Marketing, Preservation,Purchase, Operations,post delivery activities.

We do inhouse repairing for our customers.
 
Last edited:
#6

Though we are doing services and not involving any production process, can we still refer to 8.5 as Production & service provision ?


Still refer how? In your manual? Procedures/processes? If these aren't your terminologies why use them? Repair is repair. If your input is broken mobile phones and your output is repaired/refurbished mobile phones, your scope will be "The repair and refurbishment of mobile phones" (you may add a rider if you specialize in certain types/models/manufacturers, for example)
 

Colin

Quite Involved in Discussions
#9
As has been stated, your scope will be fine as 'Service and repair of mobile phones' - you demonstrate a good example of where not all of the company's activities are included in the scope.

As for the name of the clauses, don't get hung up on them. You could use the manual to explain what you have done if you really want to e.g.

8.5 Production and service provision - known and referred to within the organisation as Service Provision.
 
#10
You can call it anything you want. Its best to use terms you business is familiar with. Just remember a quality manual is not required under ISO 9001:2015 it your choice to have one. So you can place this process in whichever document is best for the organization.
 
Thread starter Similar threads Forum Replies Date
I ISO 9001:2015 Section 9.3.2 C1 "customer satisfaction and feedback from relevant interested parties" ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 7
D Monitoring and measuring resources - Example of how section ISO 9001 7.1.5 would apply to a manufacture of software ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 4
T Relevant internal and external communication - ISO 9001:2015 section 7.4 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
C Applicability of ISO 9001:2015 Section 8.5 - Engineering company ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 5
Q ISO 9001 Section 7.6 - Computer Software ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
K ISO 9001:2015 Section 8.5.3 - Property belonging to customers or external providers ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 7
K ISO 9001 Section 7.3 Design and Development Question ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
K Exemption from Section 7 clauses of ISO 9001 - Scientific Research Company Inspection, Prints (Drawings), Testing, Sampling and Related Topics 4
L ISO 9001 Section 6 - Human Resources ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 9
R ISO 9001:1987 or 1994 - Wording of Purchasing in section 6.0 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 17
H ISO 9001 Section 7 when you don't manufacture anything? Service Industry Specific Topics 6
S ISO 9001 Section 7.6 - Customer has supplied torque specifications ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 16
T Updating to ISO 9001:2008 - I need to add section 7.3 Design and Development ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 28
I Clarification of ISO 9001: 2008 Section 7.6 - Monitoring and measuring equipment ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 12
K No Formal Design Process - Audit Finding - Help with Section 7.3 of ISO 9001:2008 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 24
G Can a testing laboratory exclude section 7.3 of ISO 9001? Quality Management System (QMS) Manuals 2
D ISO 9001:2000 Checklist for Auditing Personnel/HR section Internal Auditing 12
M Confused about measurement of software - Section 7.6 of ISO 9001 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 6
P Plug Gage Calibration Report does not include actual data - ISO 9001:2000 section 7.6 General Measurement Device and Calibration Topics 3
T Addressing ISO 9001 Section 7 in the Quality Manual when Design is Excluded Design and Development of Products and Processes 6
Q Training Records - Proof of "training" per ISO 9001 section 6.2.2 (b) Records and Data - Quality, Legal and Other Evidence 33
U ISO 9001:2000 Section 1.0 Requirements ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 15
S ISO 9001 Section 7 Requirements - Contract assembly ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 14
A Need help with section 7.5 of ISO 9001:2000 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 8
D Differences in ISO 9001:2000 Section 8.3 vs. ISO13485:2003? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 5
G Nuclear - ASME Section III N-Stamp - Requirements over and above AS9100 and ISO 9001 Various Other Specifications, Standards, and related Requirements 12
T ISO 9001:2000 Section 8 - Measurment Analysis and IMPROVEMENT requirement? Preventive Action and Continuous Improvement 1
G National Structural Steel Specification 7th Edition - Do I now have to be audited against ISO 3843-3 as well as ISO 9001? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 0
L How to understand the clause 6 Planning of ISO 9001:2015 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 11
J Sister-company providing parts is only ISO 9001 registered IATF 16949 - Automotive Quality Systems Standard 7
G Copy of withdrawn ISO 9001:1994 Quality Management Standard ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
A Does ISO 9001:2015 cover all the requirements of ISO 10012:2003? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 6
G Logistic organization and controls - IATF/ISO 9001 audit Nonconformance and Corrective Action 2
J Scope of ISO 9001 clause 10.2 in the product life cycle ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
T ISO 9001 8.5.2. - Identification and traceability to Identify Outputs - Services ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
T ISO 9001:2015 - Small Shop ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 7
M ISO 9001:2015 case study sample ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
M Sample of Nonconformity report for ISO 9001:2015 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 3
Q ISO 9001 8.5.1 - Control of production and service performance ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 5
M Case study help as per ISO 9001: 2015 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 17
M Case study solution help required as per ISO 9001 : 2015 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 1
A Refusal to discuss ISO 9001 obligations... what to do? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 8
B Can we be ISO 9001 certified without a physical office? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 6
S Documenting Design Verification Test Results (ISO 9001) Design and Development of Products and Processes 1
L Combining 3 ISO 9001 registrations into 1 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
BeaBea ISO 9001 Customer Feedback Methods - What has worked for your company? Service Industry Specific Topics 17
G New to ISO 9001 - Where to begin? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 17
BeaBea Interesting Discussion Where Does Marketing/ Advertisement of Products fit in to ISO 9001? Process Maps, Process Mapping and Turtle Diagrams 39
F Logistics and IT clauses in ISO 9001:2015 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 12
qualprod Automation in manufacturing - Print Shop ISO 9001 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 13

Similar threads

Top Bottom