126.96.36.199 of ISO 9004 has listed "periodic refresher programmes for people already trained." How should this be interpreted? Should there be a prescribed procedure defining a time frame for this to happen?
If you trained someone to assemble a part they make 500 of every day, there is not much point in refresher training since they already know what they are doing and do it many times a day.
Jim Wade said:
No training of any sort is required by 9001.
But some training - including refreshers - may be required by the business in order to satisfy competence needs.
Craig H. said:
I agree with you up to a point. Sometimes "old hands" will drift into a new way of doing things. Maybe they find a new "trick" that saves time, makes the job easier, etc. A training program might serve to flush these practices out into the open.
Just a thought.
Of course, under 9001 the refreshers would not have to be done.