ISO 9004 6.2.2.2 has listed "periodic refresher programs for people already trained"

[dbulak]

6.2.2.2 of ISO 9004 has listed "periodic refresher programmes for people already trained." How should this be interpreted? Should there be a prescribed procedure defining a time frame for this to happen?

 

[Randy Stewart]

Standard Doesn't Require One

It doesn't say there has to be so IMO it's best left out. The company establishes the training program and sets up the timing. Some, like in Safety (HazCom, etc.) may have a time frame set already.

 

[dbulak]

9004

Advice from the auditor on this subject was the "standard rules over the guidelines."

 

[tomvehoski]

I agree with Randy that it is not required. 9004 is for guidance only - not auditing.

It may be a good idea in some situations, like safety. For example, if you have a respirator program in case of emergency, it would be good to periodically review the training with the personnel, since they don't do it every day (might already be a OSHA or similar requirement). If you trained someone to assemble a part they make 500 of every day, there is not much point in refresher training since they already know what they are doing and do it many times a day.

Tom

 

[Craig H.]

tomvehoski said:

If you trained someone to assemble a part they make 500 of every day, there is not much point in refresher training since they already know what they are doing and do it many times a day.

Tom

Tom:

I agree with you up to a point. Sometimes "old hands" will drift into a new way of doing things. Maybe they find a new "trick" that saves time, makes the job easier, etc. A training program might serve to flush these practices out into the open.

Just a thought.

Of course, under 9001 the refreshers would not have to be done.

Craig

 

[Craig H.]

Jim Wade said:

No training of any sort is required by 9001.

But some training - including refreshers - may be required by the business in order to satisfy competence needs.

rgds Jim

Yes, Jim, its up to us (management) to decide how to use training (or not) to make our organization effective, efficiently.



Craig

 

[tomvehoski]

Craig H. said:

Tom:

I agree with you up to a point. Sometimes "old hands" will drift into a new way of doing things. Maybe they find a new "trick" that saves time, makes the job easier, etc. A training program might serve to flush these practices out into the open.

Just a thought.

Of course, under 9001 the refreshers would not have to be done.

Craig

Craig,

I agree and thought of the same thing, but I think the audit process may be better to pick up this type of situation. A good preventive action/continuous improvement system would also work to allow anyone to identify a potential improvement and submit it for review.

Tom