...actually ISO9004:2000 is a guidelines for performance improvements… and perhaps he is really into the case study of guidelines for performance improvements…
...anyway, since you are looking for some kind of training game… the most popular is the question & answer game… where you are going to develop a questionnaires (of course taken from the training you are going to conduct)… ask them to form a group (if you have big number of participants) and designate a representative from each group, and that is… ask a question, and let the first one who raise his hand (or whatever rules you set-up) answer the question… the first group who got the 5 correct answers would be declared winner…
…and the winner group would have a 1-month free holiday to Tokyo Disney Land… he he he, just suggesting…