ISO 9004 Managing for the sustained success of an organization - Update May 2017

Sidney Vianna

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#1
I am reading the latest Working Draft of ISO 9004:2009. As previously announced, the document is a significant departure from ISO 9004:2000. To start with the title:

Managing for sustainability – A quality management system approach
ISO 9004:2009 will no longer contain the text of ISO 9001. And, actually it will not folow the same clauses contained in ISO 9001. The current WD of ISO 9004 contains the following contents list:​

Contents
Foreword
Introduction
0.1 General
0.2 Relationship with ISO 9001
0.3 Compatibility with other management standards
0.4 Relationship with performance excellence models
1 Scope
2 Normative references
3 Terms and definitions
4 Quality management principles
5 Management Responsibility
6 The organization's identity
6.1 General
6.2 Establishing an organization's identity
6.3 Sustaining the organization's identity
7 The organization's environment
7.1 General
7.2 The organization and its external environment
7.3 The organization and its interested parties
8 Mission, vision and strategy
8.1 General
8.2 Mission and Vision
8.3 Strategy
8.3.1 Aspects of strategy
8.3.2 Gap identification and risk management
8.4 Policies and objectives
8.5 Review of strategy
9 Structure and Communication
9.1 Structure
9.2 Communication
9.2.1 General
9.2.2 Communication effectiveness
10 Business planning
10.1 General
10.2 Identification of an organization's capability profile
10.3 Alignment to the organization’s strategy
11 Resources Management
11.1 General
11.2 Planning of resources
11.3 Resource allocation
11.4 Financial resources
11.5 Infrastructure
11.6 Work environment
11.7 Intellectual resources
11.8 Effective utilization of natural resources
12 People in the organization
13 Processes
13.1 General
13.2 Type of processes
13.3 Identification of processes in the organization
13.4 The roles and responsibilities of a process owner
13.5 Objective setting for each process
14 Measurement and analysis
14.1 Why measure and analyze
14.2 The essentials of effective measurement and objective setting
14.3 Making effective use of measurement processes
15 Continual improvement
15.1 General
15.2 Why is “process level” improvement important?
15.3 Why are timely “strategic level” review and improvement important?
15.4 Managing Improvement
15.5 Learning
15.5.1 General
15.5.2 Factors influencing learning effectiveness
15.5.3 Sources of Learning
15.6 Innovation
15.6.1 General
15.6.2 Factors influencing the effectiveness of the innovation process
15.6.3 Planning of the Innovation process
Annex A (Informative) Self-assessment tools
 
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A

alekra

#2
Re: ISO 9004:2009 - Managing for Sustainability – A Quality Management System Approach

Is the draft available for us for reading (at ISO site)? If not, can you show us more?

Regards,

Alekra
 

Helmut Jilling

Auditor / Consultant
#4
Re: ISO 9004:2009 - Managing for Sustainability – A Quality Management System Approach

The Table of Contents promises a lot of good content. I would be eager to see a committe draft when it does become available.
 

towxg

Involved In Discussions
#5
Re: ISO 9004:2009 - Managing for Sustainability – A Quality Management System Approach

very good, hopes to see the standard asap.
 

Coury Ferguson

Moderator here to help
Trusted Information Resource
#6
Re: ISO 9004:2009 - Managing for Sustainability – A Quality Management System Approach

Once this has been released, is it going to be under the same premise that Company's cannot get certified to this standard, just like the ISO9004:2000 version?
 

samer

Involved - Posts
#9
Re: ISO 9004:2009 - Managing for Sustainability – A Quality Management System Approach

Are we here exceeding Improvment in 2000 version to Innovation in the 2009 version ?

new topics are presented:
risk managemenet,innovation , financial resources ,learning... ?am I right?
at al thanks for the info.
 
Last edited:
R

Ricardo Santos

#10
Re: ISO 9004:2009 - Managing for Sustainability – A Quality Management System Approac

Prezado Sidney:

A UCL-Faculdade Centro Leste, localizada no município da Serra no Espirito
Santo, onde estão localizadas grandes empresas como a Companhia
Siderúrgica Tubarão (atual Arcelor Mittal) , CVRD e a poucos km a Aracruz
Celulose, entre outras, oferece Curso Técnico de Metalurgia, as
principais Engenharias(Graduação) e 8 cursos MBA (Pós Graduação),
destacando o MBA Gestão Integrada da Qualidade e Certificações.
Que bom ver um brasileiro em tão renomada posição na ISO. estou terminando o MBA mês que vem..Fiz curso auditor lider em 2004 com o Telmo Azambuja e com o Rebelo. O Marcello Couto da HGH(RJ) é professor nosso aqui do MBA. Fiz pós pela University of Cambridge em Inglês na Cultura Inglesa em 1992 mas vamos iniciar nosso contato na nossa língua..acho que vc aí deve ter saudade!! Trabalhei 22 anos em rádio e a pirataria aqui acabou com o $$$ ...salários ficaram muito baixos..Saí em 2001 e entrei para a Qualidade. Fiz estágio em NY na WBLS e KISS (WRKS) em 1994 e 1995..Adoraria viver em NY , mas com filho pequeno (9 anos agora) preferi ficar!!Gostaríamos de saber como poderíamos ter acesso como instituição educacional a WD,DIS e FDIS e normas restrita para estudos e trabalhos. Essa 10014:2006 seria interessante para convencermos os empresários que nos questionam ..how do I make money with Quality?

Aguardo seu contato !


Cordialmente,

Prof. Ricardo Santos
Gerente de Relacionamento UCL-Empresas
UCL/ES
 
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