ISO Certification is only for the Head office but used by all sites

L

Lean_F

#1
Hi all,

I am new at this forum and I am happy that I happened upon this for I have been getting a lot of useful information. I am newly appointed as the QMS coordinator in the company I have been working in. Our head office has been certified for ISO 9001 since 2003 because a client required it so. We have sites in other countries and every time a client asks us for an ISO certification on these sites, we always give them the certificate which was issued to our head office. This certificate only mentions the head office that's why whenever we present them to the client on sites in other countries, the client always ask why the country of your head office and not this country? The answer we give them is because that is our head office and this is only a sattelite office so we are also covered in that certificate (as instructed by our QMS Manager). Is this a correct answer? Lately, I am thinking of suggesting a Multisite certificate so that all our sites can be included in the certificate so that the clients won't have to ask. Can somebody please give me an advice?:confused:
 
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J

JaneB

#2
I think your QMS manager is either misguided, misinformed or simply wrong.

Registration is site (location) specific. That's why it's on the certificate.

A certification that covers your head office only does not cover other sites. And telling customers that it does at the very least may be erroneous, and at worst fraudulent/misrepresenting the terms of your certification.

BUT... I also don't have all the details of what 'only a satellite office' in another country actually means in practice, and whether in fact, all is fine. It's (just) possible that it may be, depending on the activities that occur in the 'only a satellite office/s' and in head office.

But look - there's a very easy way to clear it up and be quite sure. Just send a letter to your certifier and ask them the question. If they say yes, all is fine, then you'll know.
 
L

Lean_F

#3
Thanks Jane. You just voiced out what I have in mind.
For us, the head office usually does all the business/contract deals with the client and the satellite offices/site are the ones doing the job. One of the problems I've seen was that we are using the same documents on all sites but after the audits I performed, I saw that some of the procedures are not applicable to other sites. I am now requesting that we do a review of our documents. Is it possible for other sites to have site specific documents?
 
J

JaneB

#4
Thanks Jane. You just voiced out what I have in mind.
For us, the head office usually does all the business/contract deals with the client and the satellite offices/site are the ones doing the job. One of the problems I've seen was that we are using the same documents on all sites but after the audits I performed, I saw that some of the procedures are not applicable to other sites. I am now requesting that we do a review of our documents. Is it possible for other sites to have site specific documents?
Yes, of course it's possible.
It's not unusual, either. It's your system - make it work for you.
 
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