ISO Clause Reference for Developing Common Customer Service Standards

B

Batul

Dear All,

Which ISO 9k clause(s) are applicable to a procedure manual that defines the process of how to establish common customer service standards.

These standards will be rolled out from the parent company to all subsidiary companies for compliance (As bare minimum).

Would it be appropriate to consider below ISO clauses:
5.2 Customer focus, 7.2.1 Determination of requirements related to the product, 7.2.3 Customer communication, 7.5.4 Customer Property, 8.2.1 Customer Satisfaction, 8.4 Analysis of data

:thanx:

Batul
 
Last edited by a moderator:
Stijloor

Stijloor

Leader
Super Moderator
Batul said:
Dear All,

Which ISO 9k clause(s) are applicable to a procedure manual that defines the process of how to establish common customer service standards.

These standards will be rolled out from the parent company to all subsidiary companies for compliance (As bare minimum).

Would it be appropriate to consider below ISO clauses:
5.2 Customer focus, 7.2.1 Determination of requirements related to the product, 7.2.3 Customer communication, 7.5.4 Customer Property, 8.2.1 Customer Satisfaction, 8.4 Analysis of data

:thanx:

Batul
Click to expand...

Suggestions?

Thanks.

Stijloor.
 
B

Big Jim

Admin
You should probably add 7.2.2 since all of 7.2 is considered "customer related processes" and because it fits hand in glove with 7.2.1. In 7.2.1 you gather requirements, including customer requirements, then in 7.2.2 you review those requirements (including the customer's) and you also confirm that you understand each other ("ensure that . . . contract or order requirements differing from those previously expressed are resolved . . .")
 
You must log in or register to reply here.
Thread starter Similar threads Forum Replies Date
G ISO 17025.2017 Clause 7.8.4.3 Certificate of Calibration Label ISO 17025 related Discussions 5
B ISO 9001Exclusion of clause 8.5.3 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 14
R Can an organization be ISO certified if it doesn't comply with each clause? ISO 13485:2016 - Medical Device Quality Management Systems 1
M Feedback process ISO 13485:2016 clause 8.2.1 ISO 13485:2016 - Medical Device Quality Management Systems 2
K Clause 7.5.2 of ISO 13485:2016 ISO 13485:2016 - Medical Device Quality Management Systems 5
J Iso 9001 Clause 7.1 - Advice needed ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 21
J ISO 9001:2015 Clause 8.2.3 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 10
M ISO 13485 Clause 7.3.8 ---- on Business Transfer ISO 13485:2016 - Medical Device Quality Management Systems 2
A ISO 13485:2016 Clause 8.2.1 ISO 13485:2016 - Medical Device Quality Management Systems 3
J ISO 9001 Clause advice Needed ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 5
FuzzyD ISO 13485:2016 Clause 8.2.6 ISO 13485:2016 - Medical Device Quality Management Systems 4
M ISO 17025:2017 Clause 6.4 - Measuring Equipment Validity ISO 17025 related Discussions 2
C ISO 13485 Clause 7.3.3 a) ISO 13485:2016 - Medical Device Quality Management Systems 2
S ISO 13485, Clause 4.1.2 b) ISO 13485:2016 - Medical Device Quality Management Systems 12
B ISO 17025:2017 Clause 7.1.3 - Decision Rule ISO 17025 related Discussions 2
T ISO/IEC17021-1 clause comparison Other ISO and International Standards and European Regulations 0
G ISO 9001-2015 How to co-relate Clause 4.2 & Clause 6.1 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 22
A ISO Clause 4.1/4.2 & 6.1 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 13
K ISO 9001 Clause 8.3 & 8.6 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 3
J ISO 9001:2015 Clause 8.5.1 Control of Production and service provision - Help with Work Instruction Access ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 13
S IATF 16949 - Summary at a glance Clause wise - changes from ISO TS IATF 16949 - Automotive Quality Systems Standard 4
armani ISO 14001:2015 clause 4.4 ISO 14001:2015 Specific Discussions 2
M Customer Property - ISO 13485:2016 Clause 7.5.10 ISO 13485:2016 - Medical Device Quality Management Systems 9
L ISO 45001:2018 - Clause 5.4: Consultation and Participation of Workers Process Maps, Process Mapping and Turtle Diagrams 1
ebrahim QMS as per ISO 13485, Clause 4.2 Requirements for regulatory purposes for Medical Devices Authorized Representatives. ISO 13485:2016 - Medical Device Quality Management Systems 3
C Requirement to link Quality Manual to ISO 9001 clause numbers? ISO 13485:2016 - Medical Device Quality Management Systems 13
A ISO 13485 Sterilization Clause Applicability ISO 13485:2016 - Medical Device Quality Management Systems 7
S ISO 9001 Clause 8.2.3 - Review of the requirements for products and services in a Cafe ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 8
C ISO/IEC 17021-1 clause 7.1.2 - Determination of competence criteria Document Control Systems, Procedures, Forms and Templates 2
K ISO 13485 clause 8.5.2 'Any necessary CA shall be taken without undue delay' ISO 13485:2016 - Medical Device Quality Management Systems 11
lanley liao How to understand the clause 6 Planning of ISO 9001:2015 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 11
J Scope of ISO 9001 clause 10.2 in the product life cycle ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
K Contamination Control - Class Is medical devices (Clause 6.4.2 ISO 13485:2016 (E)) ISO 13485:2016 - Medical Device Quality Management Systems 12
A ISO 13485 - Clause 8.3.3 appropriate actions in response to nonconforming product ISO 13485:2016 - Medical Device Quality Management Systems 2
A ISO 41001:2018 - Clause No.8 Operations Part Quality Management System (QMS) Manuals 2
K ISO 13485:2016, Clause 4.2.3 Medical Device File ISO 13485:2016 - Medical Device Quality Management Systems 4
I Master Document Access - ISO 9001:2015 clause 7.5.3 Document Control Systems, Procedures, Forms and Templates 5
qualprod Why new clause (7.1.6) in ISO 9001:2015? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 11
F ISO 13485 8.2.3 Reporting to regulatory authorities: Question regarding a procedure for this clause. ISO 13485:2016 - Medical Device Quality Management Systems 4
T ISO 17025:2017 Clause 4.2.2 - The difference between "be notified" and "be informed" ISO 17025 related Discussions 4
V IS/ISO/IEC 17025:2017 Clause 7, sub clause 7.11 Control of data and information management ISO 17025 related Discussions 1
V IS/ISO/IEC 17025:2017 Clause 4.1 Impartiality ISO 17025 related Discussions 3
F ISO 17025:2017 Clause 7.7 Ensuring the validity of results - Threshold ISO 17025 related Discussions 9
L Clause 0.4 of ISO 9001 and EHS - Where should I stop the inclusion of EHS in my QMS ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 8
F ISO 17025:2017 Clause 7.4.1 - Requirements for Procedures ISO 17025 related Discussions 4
F Measurement Audit and ILC for ISO 17025 Clause 7.7.2 - Comparison with results of other laboratories ISO 17025 related Discussions 0
K ISO 17025:2017 clause 7.6.2 - Performing calibration of its own equipment shall evaluate the measurement uncertainty ISO 17025 related Discussions 6
S ISO 9001 Clause 8.3 Design for an education services provider ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 8
S ISO 9001 Clause 8.3 - Design & Development for training course center ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 9
L ISO 13485:2016 Clause 8.4 - Analysis of Audit Observations ISO 13485:2016 - Medical Device Quality Management Systems 8

Similar threads

Top Bottom