J
James Gutherson
My feeling is that a Portal website is like a production business.
They take a resource, in this case the mass of information on a subject of intrest contained on the internet, add value to it by assembling this information into a form that is attractive to the potential audience, then they sell this onto clients in the form of advertising space. Actually is is very similar to any other commercial Media, Print, Television or Radio, they need to collect material, then package a complelling product that will attract enough viewers to enable them to sell advertising space.
The main issue I see for Portal's is controlling the quality of the external sites they have linked to. News, TV and radio have the product in their hand, and it is a constant product. Portal however have only a link and the content at the other end might be very different from day to day, and like all production industries, it is the quality of this content that directly affects the quality and attractiveness of the Portal.
Other than this, is would suspect that most areas of ISO9001:2000 would apply.
Management Responsibility certainly applies, as does Resource Management. Measurment, Analysis and Improvement are critical to justifying a price for the advertising space, it is just in Product Realisation (as the standard was designed) that there would be areas that could be dropped. I would think that Calibration, I mean Control of Meaasuring Devices would require a bit of interpretation to apply. The other area I mentioned before is purchasing. I'm not sure whther you need to 'buy' the rights to link to certain sites. If so you would expect that you would be able to negotiate with the controller of the site to assure yourself of the quality, in any case you would certainly need 'inspection' of the 'product' and control of non-conforming 'product' (cutting the link if it comes to that). It is the constantly varying nature of the internat that cuases the problem. Thinking about it even more, this is probably the area that needs the most concentration, and a very rigorous inspection schedule. I can't think of a sampling plan for websites.
The design and development area would also be a big focus, but I would think very similar to traditional software development.
And of course all the normal contineous improvement areas apply, internal audits, CA and PA, measurment and monitioring.
Just my first thoughts though. I've found this quite thought provoking and would love to contribute more but I'm of to get married and have a much needed honeymoon, so I will be away for 3 weeks. I hope this thread goes on a bit and I'll check it when I get back.
They take a resource, in this case the mass of information on a subject of intrest contained on the internet, add value to it by assembling this information into a form that is attractive to the potential audience, then they sell this onto clients in the form of advertising space. Actually is is very similar to any other commercial Media, Print, Television or Radio, they need to collect material, then package a complelling product that will attract enough viewers to enable them to sell advertising space.
The main issue I see for Portal's is controlling the quality of the external sites they have linked to. News, TV and radio have the product in their hand, and it is a constant product. Portal however have only a link and the content at the other end might be very different from day to day, and like all production industries, it is the quality of this content that directly affects the quality and attractiveness of the Portal.
Other than this, is would suspect that most areas of ISO9001:2000 would apply.
Management Responsibility certainly applies, as does Resource Management. Measurment, Analysis and Improvement are critical to justifying a price for the advertising space, it is just in Product Realisation (as the standard was designed) that there would be areas that could be dropped. I would think that Calibration, I mean Control of Meaasuring Devices would require a bit of interpretation to apply. The other area I mentioned before is purchasing. I'm not sure whther you need to 'buy' the rights to link to certain sites. If so you would expect that you would be able to negotiate with the controller of the site to assure yourself of the quality, in any case you would certainly need 'inspection' of the 'product' and control of non-conforming 'product' (cutting the link if it comes to that). It is the constantly varying nature of the internat that cuases the problem. Thinking about it even more, this is probably the area that needs the most concentration, and a very rigorous inspection schedule. I can't think of a sampling plan for websites.
The design and development area would also be a big focus, but I would think very similar to traditional software development.
And of course all the normal contineous improvement areas apply, internal audits, CA and PA, measurment and monitioring.
Just my first thoughts though. I've found this quite thought provoking and would love to contribute more but I'm of to get married and have a much needed honeymoon, so I will be away for 3 weeks. I hope this thread goes on a bit and I'll check it when I get back.
